Service Manager

Bridgestone Americas • Nora, IL

7d • $22 - $34

About The Position

The Service Manager combines in-depth automotive repair knowledge with strong people skills to manage customer relationships and act as a liaison between technicians and customers. The role leads, trains, coaches, and supervises vehicle technicians; supports purchasing parts, materials, and equipment; and helps manage customer interactions and store operations. The Service Manager drives sales and customer satisfaction while ensuring quality standards and company policies are followed. The posted pay range is $21.85–$34.14; the description does not specify a pay period.

Requirements

• High school diploma or equivalent.
• At least 4 years of automotive service technical experience.
• At least 1 year of service manager or service writer experience.
• Ability to solve customer complaints.
• Aptitude for managing inventory, scheduling, and equipment maintenance.
• Ability to lead and coach others.
• Strong teammate, customer, and communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current with automotive repair issues.
• Must maintain a valid automotive driver’s license to test-drive customers’ vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for automotive service staff according to their skill levels.
• Serve customers’ automotive service needs.
• Oversee hiring and training of an effective automotive service team.
• Support high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to promote customer satisfaction and retention.
• Serve as the primary contact for customer inquiries, feedback, and concerns and foster long-term customer relationships.
• Manage operational tasks including paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
• Drive sales through customer interactions, vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales.
• Assist with purchasing parts, materials, and equipment.
• Lead, coach, train, and supervise vehicle technicians.

Benefits

• Medical, dental, and vision coverage starting on day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.
• Professional development resources, training, and regular mentorship.
• Supportive onboarding experience.
• Corporate social responsibility activities.
• Competitive healthcare packages for full-time and part-time employees.
• Performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED