Service (Maintenance) Manager - Colony at Centerpointe

Capital Square • Midlothian, VA

2d • $28 - $30 • Onsite

About The Position

The Service Manager oversees and performs technical and mechanical work to ensure that the community’s buildings, grounds, amenities, and common areas meet CS Living’s standards for cleanliness, appearance, safety, and functionality. The role supports resident service requests, routine property upkeep, apartment-home readiness for new residents, preventative maintenance, and the oversight of service team members and outside vendors. The position is onsite at the property and normally follows a Monday–Friday schedule with rotating weekends; hours may vary according to business needs.

Requirements

• High school diploma, GED, or related experience and/or training.
• Provide own hand tools unless prohibited by state law.
• Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
• Ability to apply logical thinking to define and correct problems.
• Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, and to remain calm when resolving customer problems.
• Ability to read, write, and communicate effectively; represent company management in a support capacity; serve as a first point of contact for internal team members and external visitors; and answer questions about department operating policies.
• Proficiency with internet, word-processing, spreadsheet, and database-management programs for maintaining records and preparing information for a manager.
• Ability to operate basic office machines, including copiers, fax machines, calculators, postage meters, and multi-line telephone systems.
• Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions when reviewing and completing financial, administrative, and legal documents.

Responsibilities

• Complete work orders generated from resident service requests and perform routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
• Oversee and complete the make-ready process for vacant apartment homes, including pre-move-out inspections, identifying needed maintenance, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
• Develop standards for cleanliness and appearance across the grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other buildings and common areas.
• Periodically inspect work performed by service team members and develop corrective action plans as needed.
• Periodically inspect contractor, vendor, and other service-provider work to verify that work, materials, and services meet required quality standards, scope, and specifications.
• Maintain adequate inventory of spare parts and maintenance materials and work with the Community Manager to order supplies and tools within budgetary guidelines.
• Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Support cost-cutting and expense-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
• Provide respectful customer service to residents and others, answer questions, and respond sensitively, efficiently, and urgently to maintenance complaints and assigned work orders.

Benefits

• Industry-competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision coverage; 100% of employee-only medical plan premiums are covered.
• $35 per paycheck cell phone reimbursement.
• 120 hours of paid time off and 40 hours of sick time.
• 11 company-paid holidays, 2 floating holidays, and 2 days of voluntary time off.
• Matching 401(k) contribution.
• 30% housing discount.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED