Community Manager - Belle at Bay Colony

Dominium•Dickinson, TX

1d•Onsite

About The Position

Dominium is seeking a Community Manager to oversee Belle at Bay Colony, a 180-unit apartment community in Dickinson, Texas. The Community Manager is responsible for day-to-day property operations and managing the property for its stakeholders, including maximizing occupancy, collections, physical appearance, resident retention, and compliance as applicable. The role establishes a pleasant community atmosphere and maintains visibility, professionalism, and rapport with residents. The Community Manager supervises site personnel and oversees vendors, staff schedules, training, employee performance, and hiring or termination in accordance with company procedures and applicable laws. The role manages resident communications and issues, leasing and move-in/move-out processes, rent collection, applicant screening, property inspections, maintenance requests, budgets, purchasing, accounting directives, records, reporting, audits, and safety meetings. The position also ensures compliance with housing programs and applicable federal, state, and local laws and regulations. Dominium describes itself as a purpose-driven affordable housing company operating in approximately 20 states with more than 1,300 employees and over 50 years of experience. The company offers a competitive salary, an incentive bonus program, training and development, career growth, and community volunteer and outreach programs. Eligible employees may receive a comprehensive benefits package.

Requirements

Two-year degree in a related field or an equivalent combination of education and experience.
Three years of multifamily property management experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English, including the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

Four-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manage day-to-day property operations and maximize occupancy, collections, physical appearance, resident retention, and compliance as applicable.
Maintain a welcoming community atmosphere, professionalism, visibility, and positive relationships with residents.
Perform or cover duties of open site positions when needed, including caretaking, housekeeping, groundskeeping, and light maintenance; coordinate between corporate staff and on-site personnel.
Meet with staff to review business matters, occupancy goals, renewals, and projections; conduct employee orientation, training, and performance reviews; maintain employee records; and handle hiring and termination in accordance with policy and law.
Establish resident communication and retention programs and resolve resident issues fairly and promptly.
Follow purchasing and accounting procedures, work within the approved budget, and notify the Area/Regional Manager about potential budget variances.
Collect rent and other amounts due, follow collection procedures, and submit eviction and collection files in a timely manner.
Manage move-ins and move-outs, complete unit inspections, and review move-out charges and chargebacks.
Process applicant files accurately and promptly according to the property's housing programs.
Report accidents and emergencies, address audit findings within required time frames, maintain community records and reports, and conduct monthly staff safety meetings.
Respond to internet leads, review traffic and leasing reports, follow up on renewal opportunities and guest cards, review and sign leases, and coordinate with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to policy; inspect the property and vacant units, document deficiencies, and arrange corrective action within approved budgets.
Ensure office procedures and timely, accurate data entry; check audit-related matters such as key boxes, staff appearance, and job postings.
Supervise contractors and vendors to ensure quality work and completion according to contract terms.
Enforce company handbooks, operational policies, maintenance and property-management procedures, and applicable housing-program compliance procedures.
Stay current with relevant federal, state, and local laws and regulations.
Perform other duties assigned by the Area/Regional Manager.
Supervise site personnel, train or oversee staff and contractors, and establish schedules and staffing assignments necessary to manage and maintain the community.