Property Manager at The Colony at the Oaks Apartments

Cottonwood Residential•Lexington, KY

18h

About The Position

The Property Manager is responsible for the overall performance, operations, and financial success of a multifamily community. The role leads on-site functions including leasing, resident experience, financial management, and property maintenance, while ensuring alignment with Cottonwood Residential’s standards and objectives. The Property Manager fosters service excellence, accountability, and collaboration, balancing financial performance, team leadership, and resident satisfaction to maximize asset value and achieve strong operational outcomes.

Requirements

At least 3 years of multifamily Property Manager experience.
High school diploma or GED.
Strong financial acumen, including budgeting, reporting, and expense management.
Solid understanding of leasing, marketing strategies, and resident retention.
Excellent communication, leadership, and interpersonal skills.
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Effective problem-solving skills and sound decision-making in a fast-paced environment.
Proficiency in Microsoft Office Suite.
Experience with Entrata, REBA, or similar systems.
Self-starter with initiative, accountability, and a results-driven mindset.
Flexibility to work extended hours, including time before the office opens.
Ability to walk the property, stand for extended periods, and work indoors and outdoors as needed.

Nice To Haves

College degree.
Professional designation such as CAM, ARM, or CCRM.

Responsibilities

Manage the community’s financial performance, operating within budget and achieving revenue and expense targets.
Oversee rent collection, delinquency management, and bad debt recovery, including participating in legal proceedings as necessary.
Review and approve invoices for accuracy, proper coding, and budget alignment.
Assist the Regional Manager with developing and managing the annual operating budget.
Analyze financial reports, occupancy trends, and market data to inform decisions.
Oversee daily community operations, ensuring efficiency, organization, and compliance with company policies.
Conduct regular property inspections to identify maintenance needs, safety concerns, and improvement opportunities.
Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections.
Coordinate with maintenance teams and external vendors to complete repairs and capital needs in a timely manner.
Maintain accurate records, including resident files, vendor contracts, property inventory, and compliance documentation.
Ensure administrative systems and property management data are accurate and current.
Develop and execute marketing and leasing strategies to achieve occupancy and revenue goals.
Conduct market surveys and competitive analysis to inform pricing and positioning.
Oversee leasing performance and effective use of sales techniques and marketing tools.
Implement resident retention programs to support renewals and satisfaction.
Respond to resident requests and service needs, and support resident engagement initiatives and community events.
Lead, coach, and develop on-site office and maintenance team members.
Oversee hiring, onboarding, training, scheduling, and performance management for the community team.
Foster a team culture focused on accountability, collaboration, and service excellence.
Provide ongoing feedback, coaching, and development opportunities; set clear expectations and monitor performance against property and company goals.
Ensure compliance with company policies, safety standards, and applicable local, state, and federal regulations.
Promote safety awareness and adherence to OSHA standards.
Proactively identify and address risks, safety hazards, and operational concerns.
Maintain documentation for permits, licenses, and regulatory requirements.