Community Manager - Belle at Bay Colony

Dominium•Dickinson, TX

20h•Onsite

About The Position

Dominium is seeking a Community Manager for Belle at Bay Colony, a 180-unit apartment community in Dickinson, Texas. The Community Manager manages property operations for stakeholders, directly or through staff, with responsibility for occupancy, collections, physical appearance, resident retention, and applicable compliance. The role maintains positive relationships with residents and oversees the day-to-day operation of the property. The manager leads on-site personnel and coordinates with corporate staff, maintenance teams, vendors, and contractors. Responsibilities include employee hiring, training, performance management, scheduling, and recordkeeping; resident communications and issue resolution; rent collection and eviction-related procedures; move-ins, move-outs, leasing, and applicant file processing; purchasing, budget adherence, and accounting procedures; compliance, audits, safety, and record maintenance; and property inspections and maintenance follow-up. The manager must keep the property presentable, ensure maintenance requests and office procedures are handled promptly, and stay current on applicable laws and regulations. Dominium is a purpose-driven affordable housing company operating in approximately 20 states with more than 1,300 employees. The company reports more than 50 years of experience developing and managing affordable housing communities. It offers eligible employees a comprehensive benefits package, along with training, development, career growth, and community volunteer and outreach programs.

Requirements

Two-year degree in a related field or an equivalent combination of education and experience.
Three years of multifamily property management experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English and the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

Four-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manage daily property operations and maximize occupancy, collections, physical appearance, resident retention, and applicable compliance.
Maintain a professional, visible presence and positive relationships with residents.
Perform or ensure caretaking, housekeeping, groundskeeping, and light maintenance duties as needed to maintain the community’s cleanliness and curb appeal.
Coordinate communication between corporate staff and on-site management and maintenance personnel.
Meet with staff regarding business matters, including occupancy goals, renewals, and projections.
Prepare and conduct employee orientation and training; coordinate with Human Resources as needed.
Conduct performance reviews and recommend employee salary increases or advancement.
Hire and terminate employees in accordance with company procedures and applicable laws, under the direction of the Area/Regional Manager and Human Resources.
Maintain employee attendance, PTO, and performance management records.
Develop resident communication and retention programs and resolve resident issues fairly and promptly.
Follow purchasing and purchase order procedures and company accounting directives; work within the approved budget and promptly report potential variances.
Collect rent and other amounts due, follow collection procedures, and submit eviction and collection agency files in accordance with policy.
Manage move-ins and move-outs, complete unit inspection checklists, and review move-out charges to maximize chargebacks.
Process applicant files accurately and promptly under the property’s designated housing programs.
Immediately report accidents and emergency situations; resolve audit findings within designated time frames.
Maintain and document community records, files, and reports in the property management database.
Conduct monthly staff safety meetings.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up.
Review and sign lease agreements and coordinate with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and in accordance with company policies; review work order response times and follow up with residents.
Inspect the property regularly, including vacant units, grounds, and common areas; record deficiencies and take appropriate action within approved budgets.
Ensure office procedures and data entry for report submissions are accurate and timely; check daily audit issues such as key boxes, staff appearance, and job postings.
Supervise outside contractors and vendors to ensure quality work and performance in accordance with contracts.
Enforce company handbooks, expectations, operations policies, procedures, and relevant compliance manuals.
Stay current on federal, state, and local laws and regulations related to property management and resident needs.
Supervise site personnel, train or oversee staff and contract-vendor work, and establish schedules and staffing assignments needed to manage and maintain the community.
Perform other duties assigned by the Area/Regional Manager.