Community Manager - Shores at Palmetto Bay

RangeWater Real Estate•Palmetto Bay, FL

About The Position

The Community Manager manages and coordinates team members’ daily activities and property resources to achieve established budgeted financial and operational goals. The role ensures that property operations comply with company policies and procedures and with laws and regulations governing multi-family housing operations. The Community Manager leads and evaluates employees; hires, orients, and trains new team members; and manages revenue, marketing, budgeting, forecasting, financial reporting, and invoicing. The role also monitors market and economic trends, enforces lease terms, manages client and owner relationships, and oversees contractors and vendors. The position is responsible for the property’s safety, cleanliness, appearance, and curb appeal, as well as responding to maintenance issues and resident, visitor, or employee accidents. The Community Manager resolves customer complaints, monitors competitors, and builds relationships in the market and industry. The role is scheduled for 40 hours in a regular work week, with weekend work when scheduled. It is based in an office with frequent exposure to outdoor conditions, and may require local or non-local business travel.

Requirements

High school diploma or GED equivalent.
One to three years of supervisor experience, with skills sufficient to hire, lead, direct, evaluate, and manage team members.
One to three years of multi-family property management experience.
Communication, presentation, and delivery skills, with the ability to connect with people at all levels.
Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
Current valid driver’s license.
Must be available to work weekends when scheduled and perform essential job functions unaccompanied.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Ability to frequently stand, walk, reach, climb, stoop, and squat, and intermittently sit and perform keyboard work.

Nice To Haves

Property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or One Site.

Responsibilities

Manage and coordinate team members’ daily activities and property resources to achieve budgeted financial and operational goals.
Ensure property operations comply with company policies, procedures, and applicable laws and regulations.
Manage team members, conduct evaluations, and interview, hire, orient, and train new hires.
Meet revenue goals by increasing sales and implementing short- and long-term marketing and leasing strategies; identify areas for property improvement.
Model budgets, forecast, analyze and manage profitability, complete financial records and reports, and manage invoicing.
Analyze market and economic trends that may affect the property and recommend improvements; stay informed about industry, technology, standards, leasing, and sales processes.
Enforce lease terms, including apartment inspections, evictions, collections, and notifications, and take appropriate action.
Conduct property tours, update clients on property performance, meet with clients as needed, and manage contractors and vendors.
Oversee property safety, cleanliness, general appearance, and curb appeal; report equipment malfunctions and injuries or accidents; and ensure the maintenance team follows company standards for service requests.
Resolve customer complaints and issues.
Shop competitors and build relationships within the market and industry.
Perform other duties as assigned.