Leasing Consultant - Shores at Palmetto Bay

RangeWater Real Estate•Palmetto Bay, FL

About The Position

The Leasing Consultant executes the property's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. The role covers leasing to new residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. The Leasing Consultant conducts prospect interactions and property tours, processes applications and screening, prepares lease and move-in documents, and helps ensure smooth move-ins. The role also develops and carries out marketing activities, monitors market and competitor conditions, and supports occupancy through property-specific marketing plans and programs. The position includes lease enforcement activities, follow-up with prospects and residents, responding to concerns, and resolving customer complaints. The Leasing Consultant also helps maintain the property's safety, cleanliness, and appearance, reports equipment malfunctions and accidents, and completes accounting, financial, administrative, and other reports. The role is scheduled for 40 hours in a regular work week, with site hours that may vary by location.

Requirements

High school diploma or GED equivalent.
Current valid driver's license.
Communication, presentation, and delivery skills, with the ability to connect with people at all levels.
Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
Ability to work scheduled weekends and perform essential job functions unaccompanied.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to frequently stand, walk, reach, climb, stoop, and squat, and intermittently sit and perform keyboard work.
Ability to work in an office environment and with frequent exposure to outdoor elements that may be unpleasant or hazardous.
Routine local travel may be required for business errands, meetings, and training.

Nice To Haves

Property management, sales, marketing, or customer service experience sufficient to manage the day-to-day operation of an apartment community.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or One Site.

Responsibilities

Perform sales and leasing activities, including greeting and qualifying prospects, conducting property tours, processing applications and screening, preparing lease and move-in documents, and supporting move-ins and lease signings.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Design and execute offsite and property-specific marketing activities, including resident referral and employer outreach programs and use of internet marketing tools and social media.
Gather, analyze, and interpret market and economic trends that may affect the property, and recommend improvements.
Stay informed about changes in technology, industry standards, and leasing and sales tools and processes.
Carry out lease enforcement processes, including apartment inspections, evictions, collections, and notifications, and take appropriate action under the lease agreement.
Follow up with prospects and new residents to support leasing decisions and satisfaction.
Support the property's lease renewal program, ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, solve problems, and convey requests to appropriate individuals.
Maintain the safety, cleanliness, and general appearance of the property; report equipment malfunctions and injuries or accidents; and inspect property areas and show units for daily leasing activities.
Resolve customer complaints and issues.
Monitor market and competitor conditions, develop and implement marketing plans and goals, and follow established policies on concessions, specials, and other occupancy programs.