Leasing Consultant at Valen

JBG SMITH•Arlington, VA

2d•$23 - $25

About The Position

The Leasing Consultant works in a fast-paced, sales-oriented environment, helping prospective residents find an apartment that suits their needs. The role builds relationships by understanding prospective residents’ needs and delivering a strong apartment-living experience. The consultant develops knowledge of the community and neighborhood, conducts personalized tours that lead to leases, and coordinates with residents and teammates for smooth move-ins. The position also involves participating in community activities, responding promptly to resident requests, and working a flexible schedule that includes weekends.

Requirements

Experience in customer-service-related fields such as hospitality, retail, or restaurants.
High standards of integrity, creativity, and teamwork.
Outstanding sales skills and a desire for continual learning and professional development.
Strong aptitude for computer systems and software.
Passion for providing exceptional customer experiences.
Demonstrated care for customers and coworkers.
Professional presentation and written communication skills.
A proactive approach and ability to take ownership of customer concerns.
Dependability as a team member who inspires others to achieve excellence.
Commitment to inclusion and treating everyone with kindness, dignity, and respect.

Responsibilities

Develop in-depth knowledge of the community to recommend suitable apartments or neighborhood retailers.
Conduct thoughtful, personalized tours for prospective residents and help them find an apartment that meets their needs, with the goal of securing new leases.
Coordinate with residents and the team to ensure a smooth move-in experience.
Participate in community activities and social events to build resident relationships.
Use resident relationships and creativity to respond quickly to resident requests and promote satisfaction.
Work a flexible schedule that includes weekends.