Leasing Consultant at Valen

Jbg Smith•Arlington, VA

14h

About The Position

The Leasing Consultant works in a fast-paced, sales-oriented environment, helping prospective residents find an apartment that meets their needs. The role involves building relationships, learning about prospective residents’ preferences, and delivering an excellent apartment-living experience. The consultant develops knowledge of the community and neighborhood, conducts personalized tours that lead to new leases, supports smooth move-ins, participates in community events, and responds to resident requests to promote satisfaction. The schedule is flexible and includes weekends.

Requirements

Experience in customer service-related fields such as hospitality, retail, or restaurants.
Demonstrate high standards of integrity, creativity, and teamwork.
Outstanding sales skills and a desire for continual learning and professional development.
Strong aptitude for computer systems and software.
Passion for providing exceptional customer experiences.
Demonstrate care for customers and coworkers.
Professional presentation and written communication skills.
Proactively take ownership of customer concerns.
Be a dependable team member who inspires others to achieve excellence.
Commit to inclusion and treating everyone with kindness, dignity, and respect.

Responsibilities

Develop in-depth knowledge of the community to recommend suitable apartments and neighborhood retailers.
Conduct personalized tours for prospective residents and help them find an apartment that meets their needs, resulting in new leases.
Coordinate with residents and the team to ensure a smooth move-in experience.
Participate in community activities and social events to build relationships with residents.
Respond creatively and promptly to resident requests to drive resident satisfaction.
Work a flexible schedule that includes weekends.