Service Manager Jobs

About The Position

Requirements

• Degree or Diploma in Recreation Therapy.
• Current First Aid/CPR Certification.
• Food Handler’s required.
• Strong computer skills including use of MS Word, Excel and Procura software.
• Strong assessment and interview skills.
• Knowledge of Inter RAI Assessment Tools.
• Demonstrated knowledge and experience in planning and implementing a therapeutic program for persons with cognitive and physical challenges.
• Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance.
• Willingness to travel regularly during the day to support sites and attend meetings.
• Current criminal background check will be requested, including a vulnerable sector screen.

Nice To Haves

• Additional Diploma in Gerontology and or experience working with older adults, persons with Alzheimer Disease or Dementia.
• Certification in Gentle Persuasive Approach and Montessori Methods.
• Experience in managing staff and volunteers.

Responsibilities

• Ensures the safety and security of participants and maintains a clean, tidy program environment.
• Receives referrals in order to initiate Intake process.
• Builds trusting relationships with clients and caregivers.
• Develops and maintains individual program plans for clients.
• Guides and directs front line staff in implementing the planned social and recreational activities as appropriate.
• In collaboration with the Adult Day Program team, ensures expected outcomes of care are reflected in client care planning through interdisciplinary and client/family collaboration.
• Organizes and directs staff to provide programs that meet the physical, social, emotional, spiritual and intellectual needs of the clients and their overall well-being.
• Acts as a role model for staff by training, orientating and mentoring along with supporting volunteers demonstrating knowledge and expertise as well as ongoing evidence of professional development.
• Completes required documentation as per program policy set out by the Care & Service manager.
• Provides assistance with Adult Day Learning (ADL) activity including transfers and incontinence care when required.
• Other duties as assigned by the Manager, Home and Community Care.
• Promotes the goals and values of VON and their role as an integrated community care provider.
• Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.
• Abides by all VON policies and work practices.
• Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
• Works in collaboration with other staff in a team approach to service delivery.