Service Manager Jobs

About The Position

Requirements

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math for sales and service calculations.
• Strong verbal, written, and presentation communication skills.
• Ability to build rapport easily and establish trust with customers and employees.
• High school diploma or GED.
• Maintain licenses and certificates required by federal, state, and/or local regulations.
• Maintain a valid driver’s license.
• Ability to work flexible hours, including some evenings and weekends, a rotating on-call schedule, and extended 50–60-hour weeks during peak season.
• Ability to travel up to 100% of the time within assigned territories.

Responsibilities

• Oversee ongoing technician training, coaching, development, and accountability to maximize technician success and retention.
• Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate technician performance through ride-alongs and audits.
• Respond diligently and compassionately to customer concerns.
• Fill in periodically on customer appointments to help close temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and operations comply with applicable regulations.
• Monitor and maintain inventory levels of pest, termite control, and home services products.
• Support customer satisfaction and retention, technician retention, staffing-budget performance, team safety, route completion, schedule efficiency, sales growth, and service cost control.

Benefits

• Professional growth opportunities and promotion from within.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance, plus other health benefits.
• Benefits enrollment immediately upon hire for full-time colleagues, with benefits starting on day one.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Competitive pay; some roles offer performance incentives.
• Workplace prioritization of health, safety, and flexibility.