Service Manager - Avens at Dedham Station

Mill Creek Residential•Dedham, MA

About The Position

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. The role leads routine work and preventive maintenance for building systems and features, including HVAC, electrical, plumbing, carpentry, major appliances, and amenities. The Service Manager anticipates potential problems and proactively develops and executes plans to address them, while maintaining close attention to the community’s operational needs. The position also manages and develops the service team, including recruiting, hiring, scheduling, assigning work, training, evaluating, coaching, and supporting associates. The Service Manager works with community leadership to manage maintenance expenses, prepare budgets, maintain safety practices, and ensure compliance with applicable laws, Fair Housing regulations, and company policies.

Requirements

Five or more years of maintenance technician work or related experience.
HVAC certification required.
Ability to read, write, and speak English, including understanding service requests and container labels and communicating clearly with associates, residents, and vendors.
Ability to accurately take measurements and perform basic arithmetic.
General computer skills, including Microsoft Office and property management-based software.
Ability to safely work with chemicals, paint, and general cleaning supplies.

Nice To Haves

High school diploma or equivalent (GED) preferred.
CAMT preferred.
CPO preferred.
Multifamily housing experience helpful.
Bilingual ability is a plus.

Responsibilities

Inspect community grounds and buildings for safety issues and maintenance projects, prioritizing repairs to unsafe conditions.
Maintain adequate inventory of tools, supplies, and spare parts for routine and emergency needs.
Schedule and perform preventive maintenance on appropriate equipment and tools.
Inspect vacated apartments, document required renovations, and re-inspect completed units to ensure quality and timely presentation.
Respond promptly to resident requests and provide excellent customer service.
Maintain accurate records of preventive maintenance, service requests, expenditures, apartment make-ready status, and jobs in progress.
Identify utility, apartment, fixture, and sewer clean-out cut-offs and prepare maps showing their locations.
Oversee internal and external vendors and maintenance service suppliers.
Collaborate with the General Manager and/or Community Manager on hiring, training, supervision, evaluation, and counseling of the service team.
Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers.
Work with the Community Manager to develop, implement, and manage programs to control maintenance expenses.
Assist with maintenance budgets and safety meetings, ensuring required MSDS sheets are available to service staff before meetings.
Follow company policies and operating and safety standards, promote safe work practices, and comply with applicable laws and Fair Housing regulations.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Set team goals and accountability; provide feedback, coaching, support, recognition, and one-on-one meetings.
Manage subordinate performance, conduct appraisals, support development, and make hiring or termination decisions regarding community associates.
Provide targeted training and growth opportunities for associates.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Perform other duties as assigned and embody the Mill Creek mission, values, and brand promise.