Service Manager - Avens at Dedham Station

Mill Creek Residential•Dedham, MA

7d•$40 - $45

About The Position

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. The role leads routine and preventive maintenance of buildings and their physical features, including HVAC, electrical, plumbing, carpentry, major appliances, and amenities. The Service Manager anticipates and evaluates potential problems and proactively develops and executes plans to address them, while maintaining close attention to the community’s operational needs. The role also leads and develops the service team, including recruiting, hiring, scheduling, assigning work, training, evaluating performance, and coaching associates. The Service Manager collaborates with community leadership, oversees vendors, supports maintenance budgeting and cost-control programs, and promotes compliance with safety standards, applicable laws, and Fair Housing regulations.

Requirements

At least 5 years of maintenance technician work or related experience.
HVAC Certification required.
Ability to read, write, and speak English, with clear written and verbal communication.
Ability to take measurements accurately and perform basic arithmetic.
General computer skills, including Microsoft Office and property-management software.
Ability to work safely with chemicals, paint, and general cleaning supplies.
Ability to operate motorized vehicles such as a car, truck, van, or golf cart.

Nice To Haves

High school diploma or GED preferred.
CAMT preferred.
CPO preferred.
Multifamily housing experience helpful.
Bilingual ability is a plus.

Responsibilities

Inspect community grounds and buildings routinely to ensure safety and identify maintenance projects; prioritize repairs to unsafe conditions.
Monitor inventory of tools, supplies, and spare parts for common issues and emergencies.
Schedule and perform routine preventive maintenance on equipment and tools.
Inspect vacated apartments, document needed renovations, and re-inspect completed units for quality and presentation within required timelines.
Respond to resident requests promptly and provide excellent customer service.
Maintain accurate records of preventive maintenance, service requests, expenditures, apartment make-ready status, and work in progress.
Identify utility, apartment, and fixture shut-offs and sewer clean-outs, and prepare maps showing their locations.
Oversee internal and external vendors and maintenance service suppliers.
Collaborate with the General Manager and/or Community Manager on hiring, training, daily supervision, evaluation, and counseling of the service team.
Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers.
Work with the Community Manager to develop, implement, and manage programs to control maintenance expenses.
Assist with maintenance budgets and safety meetings; ensure required MSDS sheets are available to service staff before meetings.
Follow company policies, operating and safety standards, and applicable Federal, State, and local laws; promote safe work practices and comply with Fair Housing regulations.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Set goals and accountability for the team; provide feedback, coaching, support, and recognition, and hold one-on-one meetings with staff.
Manage subordinate performance, conduct appraisals, support development through coaching, counseling, and training, and make hiring or termination decisions for community associates.
Provide targeted training and growth opportunities for associates.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Embody Mill Creek’s mission, values, and brand promise; complete other duties as assigned.