Service Manager

Hawkers Asian Street Food•Dallas, TX

21d

About The Position

The Service Manager is a front-line operations leader responsible for upholding Hawkers Asian Street Food’s mission, vision, and values. Working closely with the General Manager, this role helps drive sales performance, develop team members, deliver an exceptional guest experience, and maintain the restaurant’s long-term profitability. The Service Manager oversees financial and operational practices, shift leadership, team training and development, guest relations, and workplace communication and compliance. The role also requires completing the Hawkers Leader-In-Training program and maintaining current safe food handler certifications.

Requirements

At least 3–5 years of experience in a service-oriented hospitality environment.
Working knowledge of accounting and financial management principles, including budgeting and revenue forecasting.
Strong oral, written, and presentation communication skills.
Proficiency with standard business computer applications.
Ability to work under pressure in a fast-paced environment, manage multiple priorities, and work with minimal supervision.
Demonstrated passion for outstanding service and developing high-performing teams.
Must be at least 18 years of age.
Ability to work in a climate-controlled restaurant environment throughout a full shift.
Ability to read and write in English to process paperwork and follow up on required actions.
Manual dexterity for keyboarding and other repetitive tasks.
Ability to frequently stand, walk, bend, squat, and reach above shoulder level.
Ability to lift and carry up to 40 lbs.

Responsibilities

Partner with the General Manager to meet or exceed monthly and annual sales, revenue, and profitability goals.
Maintain the financial integrity of P&L statements by following established systems for tracking expenses and revenues.
Ensure revenues are accounted for and deposited into the appropriate company accounts.
Safeguard company funds, systems, equipment, and other assets, maintaining cleanliness and usability.
Assist with weekly schedules, payroll, mid-period, and end-of-period administrative tasks, completing them accurately and on time.
Lead shifts, including end-of-day procedures and banking, and train other leaders to perform these duties.
Train, develop, and motivate team members and shift leaders to meet or exceed company standards.
Follow and enforce the training guide program and ensure team members achieve passing scores before being placed in position.
Partner with the General Manager to counsel, coach, and formally evaluate team members in a timely manner.
Participate in recruiting, hiring, and onboarding new team members.
Address disciplinary matters promptly and in accordance with company policy.
Foster a positive, inclusive work environment that supports morale and team cohesion.
Engage with guests in the dining room to support an excellent guest experience.
Respond to guest reviews promptly and professionally.
Communicate effectively with team members and guests, provide positive reinforcement, and promote a welcoming atmosphere.
Handle guest accidents, injuries, and complaints in coordination with direct reports and the corporate office.
Communicate restaurant objectives clearly in team meetings and as needed.
Maintain a safe, harassment-free work environment in compliance with OSHA and applicable federal, state, and local regulations.
Complete the Hawkers Leader-In-Training program and maintain current safe food handler certifications.