Manager Field Service

Twenty-Six Defense • Tucson, AZ

21d

About The Position

The Field Service Manager manages a team of professional Field Service Technicians and is accountable for service delivery excellence, customer satisfaction, team performance, resource allocation, and execution of departmental plans. The role sets operational priorities, aligns team objectives with departmental goals and contractual commitments, and supports operational readiness. It provides technical guidance to field staff and customers, addresses issues affecting mission capability, and ensures compliance with procedures, quality standards, and safety guidelines. The manager also supports corrective actions, root cause analysis, and continuous improvement, with decisions and performance directly affecting service metrics, customer satisfaction, and contract performance. The position requires up to 50% travel.

Requirements

• Bachelor’s degree in engineering, electronics, or a related discipline, or equivalent related experience in lieu of a degree.
• At least 5 years of relevant experience.
• At least 2 years of formal management experience.
• Experience managing technical personnel in defense, avionics, mission systems, or similar environments.
• Ability to lead others in solving complex problems and provide guidance with minimal supervision, except in the most complex situations.
• Strong analytical skills and ability to identify innovative solutions to technical and process issues.
• Ability to communicate complex technical concepts clearly and influence others across teams.
• Ability to travel up to 50%.

Responsibilities

• Manage one or more generally homogeneous field service teams.
• Set short-term operational priorities and adjust resource plans to meet customer and program requirements.
• Provide performance management, coaching, training, and development for team members.
• Apply an understanding of the company's business, customer expectations, and the relationship between Field Service and adjacent functions such as program management, engineering, and logistics.
• Align service team objectives with departmental goals to support contractual commitments and operational readiness.
• Help meet systems Operational Performance (Ao) and minimize downtime.
• Provide technical guidance to field service staff and customers, and escalate and resolve issues that affect mission capability.
• Ensure compliance with procedures, quality standards, and safety guidelines.
• Identify and resolve technical and operational problems in the field, considering their broader departmental impact.
• Ensure timely corrective actions, support root cause analysis, and drive continuous improvement.
• Guide and influence internal or external stakeholders to adopt recommendations.
• Clearly communicate technical decisions, expectations, and program-related information to technicians and customer counterparts.

Benefits

• Most locations offer a 9/80 schedule, providing every other Friday off.
• Competitive compensation and a 401(k) program.
• Medical, dental, vision, and disability coverage, with qualified wellness discounts.
• Basic life insurance and additional life and AD&D insurance available.
• Flexible vacation and PTO.
• Paid parental leave.
• Employee referral program.
• Voluntary benefits, including long-term care, legal, identity theft, and pet insurance.
• Voluntary Tricare supplement available for military retirees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager