Product Mgr, Global Svc Offerings

Intuitive•Sunnyvale, CA

About The Position

The Product Manager, Global Service Offerings contributes to Global Services innovation by defining and executing service offering strategy, pricing, portfolio alignment, market research, performance analytics, and commercialization. The role focuses on the day-to-day execution and evolution of global service offerings, ensuring they deliver measurable customer value and support company growth. The Product Manager partners across regions and functions—including Service Operations, Sales, Marketing, Contracts, Finance, and Product—to design, launch, and optimize offerings that address customer needs, improve outcomes, and complement Intuitive’s medical device portfolio. The role develops solution roadmaps and iterates on them using user feedback, evolving customer and service-team needs, and business objectives. Upstream work includes proposing new or enhanced service capabilities, preparing supporting business cases, and defining delivery requirements. Downstream work includes consulting on end-user training curricula and marketing opportunities as a subject matter expert in customer experience and program services. The position requires understanding Global Services technology, Intuitive products, and related capabilities, and offers the opportunity to contribute to goals set by Global Services Leadership and product business units.

Requirements

Minimum 5 years of professional experience in product management, portfolio management, service management in healthcare or medical devices, or an equivalent role.
Demonstrated success designing and managing global service offerings or contracts, or similar offerings, including pricing, go-to-market execution, and lifecycle management.
Experience with subscription or recurring-revenue models, contract renewals, or tender processes.
Strong financial and analytical acumen and a proven record of data-driven decision-making.
Track record of leading strategic initiatives from concept through completion.
Experience building business cases using qualitative and quantitative data to secure funding, resources, project or program support, and contribute to budget planning or negotiations.
Excellent collaboration and influencing skills, with the ability to work effectively in a highly cross-functional, matrixed global environment.
Exceptional written and verbal communication skills, including developing and presenting impactful presentations on complex topics to cross-functional internal and external audiences, director- and VP-level leadership, and global stakeholders.
Strong results orientation, organizational and project management skills, and ability to prioritize and manage multiple initiatives and deadlines with attention to detail.
Experience investigating and defining complex problems before developing solutions.
Experience with market research, voice-of-customer feedback, voice-of-service feedback, or equivalent.
Self-directed, with the awareness to proactively seek advice when needed.
Strong knowledge of the MS Office product suite.
Bachelor’s degree in a related field required.

Nice To Haves

Knowledge of medical device service operations or healthcare systems.
Experience with SFDC and Tableau.
MBA.

Responsibilities

Manage the lifecycle of global service contract offerings, including design, pricing, launch, performance monitoring, and retirement.
Translate customer insights, market research, and product roadmaps into service offerings aligned with customer outcomes and business goals.
Develop business cases for proposed service solutions, demonstrating desirability, viability, and feasibility, and use proposals to secure stakeholder and leadership support and funding.
Define simple, differentiated value propositions that complement the medical device and digital solutions portfolio.
Manage internal and external service value tools.
Partner with Finance and Commercial teams to develop pricing and offering models using market intelligence and economic analysis.
Monitor KPIs, including renewals, upgrades, margin, adoption, and value realization, and use insights to refine strategy.
Ensure offerings deliver measurable, outcomes-based customer value and align with contract frameworks.
Collaborate with regional and global stakeholders—including Sales, Pricing, Marketing, Contracts, Service Operations, and Legal—to launch and scale offerings.
Support Marketing in developing enablement materials such as service collateral, readiness guides, and tender support, and train teams to encourage adoption.
Support contract renewals and subscription processes to drive recurring revenue growth.
Work with Product Management, Engineering, and Service Delivery teams to incorporate evolving support requirements into service offerings and contracts.
Partner with Customer Success, Field Service Engineering, Technical Support, Business Systems, and Digital Services to ensure operational readiness and quality of delivery.
Connect global teams as a subject matter expert and support alignment on strategy, execution, and outcomes.
Establish and track performance metrics, using dashboards and analytics to measure success and identify opportunities.
Conduct competitive and market analyses to guide service strategy.
Capture and synthesize customer feedback to inform future offerings and continuous improvement.
Develop and track goals for identified priorities, ensuring alignment with business-unit goals and corporate objectives.
Participate in conferences, customer visits, job shadowing, and other activities to maintain subject matter expertise and familiarity with Global Services, customer needs, and strategic opportunities.
Perform other aligned duties as specified by Global Services Leadership.