Sr Product Mgr, Global Svc Offerings

Intuitive•Sunnyvale, CA

About The Position

The Senior Product Manager, Global Service Offerings will define and execute strategy for Intuitive’s Global Service offerings, including pricing, portfolio alignment, market research, performance analytics, and commercialization. The role focuses on day-to-day execution and evolution of global service offerings to deliver measurable customer value and support company growth. It partners across regions and functions—including Service Operations, Sales, Marketing, Contracts, Finance, and Product—to design, launch, and optimize offerings that meet customer needs, improve outcomes, and complement the medical device portfolio. The position develops solution roadmaps and iterates on them using customer feedback, emerging customer and service-team needs, and business objectives. Upstream work includes proposing new or enhanced service capabilities, building supporting business cases, and defining delivery requirements. Downstream work includes advising on end-user training and marketing as a subject matter expert in customer experience and program services. The role requires familiarity with Global Services technology, Intuitive products, and related capabilities, and contributes to goals established by Global Services Leadership and product business units. It has a high profile and directly affects recurring revenue, customer satisfaction, and the long-term success of the service business.

Requirements

At least 8 years of professional experience in product management, portfolio management, service management in healthcare or medical devices, or an equivalent role.
Demonstrated success designing and managing global service offerings or contracts, or similar offerings, including pricing, go-to-market execution, and lifecycle management.
Experience with subscription or recurring revenue models, contract renewals, or tender processes.
Strong financial and analytical acumen, with a track record of data-driven decisions.
Track record of leading strategic initiatives from concept through completion.
Experience building business cases with qualitative and quantitative data to secure funding, resources, project or program support, and contribute to budget planning or negotiations.
Strong collaboration and influencing skills, including effectiveness in a highly cross-functional, matrixed global environment.
Exceptional written and verbal communication skills, including the ability to develop and present impactful presentations on complex topics to cross-functional audiences, director- and VP-level leadership, and global stakeholders.
Strong results orientation, organizational and project management skills, and ability to prioritize and manage multiple initiatives and deadlines with attention to detail.
Experience investigating and defining complex problems before developing solutions.
Experience with market research, voice-of-customer feedback, voice-of-service feedback, or equivalent.
Self-directed, with awareness to proactively seek advice when needed.
Strong knowledge of the MS Office product suite.
Bachelor’s degree in a related field.

Nice To Haves

Knowledge of medical device service operations or healthcare systems.
Experience with SFDC and Tableau.
MBA.

Responsibilities

Manage the lifecycle of global service contract offerings, from design and pricing through launch, performance monitoring, and retirement.
Translate customer insights, market research, and product roadmaps into service offerings aligned with customer outcomes and business goals.
Develop business cases for proposed service solutions, demonstrating desirability, viability, and feasibility; use proposals to secure stakeholder and leadership support and funding.
Define clear, differentiated value propositions complementary to medical device and digital solutions.
Manage internal and external service value tools.
Partner with Finance and Commercial teams to develop pricing and offering models using market intelligence and economic analysis.
Monitor KPIs—including renewals, upgrades, margin, adoption, and value realization—and use insights to refine strategy.
Ensure offerings deliver measurable, outcomes-based customer value and align with contract frameworks.
Collaborate with regional and global Sales, Pricing, Marketing, Contracts, Service Operations, and Legal stakeholders to launch and scale offerings.
Support Marketing in creating enablement materials, including service collateral, readiness guides, and tender support, and train teams to encourage adoption.
Support contract renewals and subscription processes to drive recurring revenue growth.
Work with Product Management, Engineering, and Service Delivery teams to incorporate evolving support requirements into offerings and contracts.
Partner with Customer Success, Field Service Engineering, Technical Support, Business Systems, and Digital Services to ensure operational readiness and quality of delivery.
Connect global teams and serve as a subject matter expert to align strategy, execution, and outcomes.
Establish and track performance metrics, using dashboards and analytics to measure success and identify opportunities.
Conduct competitive and market analyses to guide service strategy.
Capture and synthesize customer feedback to inform future offerings and continuous improvement.
Develop and track goals for identified priorities, aligning them with business-unit goals and corporate objectives.
Participate in conferences, customer visits, job shadowing, and other activities to maintain expertise in Global Services, customer needs, and strategic opportunities.
Perform other aligned duties as specified by Global Services Leadership.