Product Mgr II

RELX•Philadelphia, PA

2d•$95,300 - $158,800

About The Position

Elsevier is a global information analytics company serving the research, academic, and clinical communities through technology and analytics applied to content. The Product Manager II owns one or more product features and leads project execution. This role owns product development plans, represents features within a cross-functional team, and proposes feature ideas addressing customer needs based on direct customer understanding. The role prioritizes and communicates production customer issues and defects using relevant data and leads demonstrations for key stakeholders at program milestones. The Product Manager II works across customer discovery, data-driven decision-making, go-to-market planning, product development, strategy, commercial planning, and technical considerations. The role collaborates with internal teams and customer-facing groups to shape product direction, support launches, manage feature delivery, and address customer issues. It also uses customer, market, business, and product data to inform decisions and may apply AI capabilities and tools in product strategy and day-to-day work.

Requirements

4–6 years of experience in product management, business analysis, implementation, customer success, or a related role.
Experience working with software products, SaaS platforms, data products, or technology-enabled services.
Comfort with technical concepts such as APIs, data structures, analytics, integrations, and software development workflows.
Experience creating product documentation, requirements, user stories, process flows, or other delivery and adoption artifacts.
Strong collaboration and communication skills, including the ability to build trusted relationships across engineering, design, sales, customer success, and external customer teams.
Comfort working in an environment where priorities may evolve and problems may not have clearly defined solutions.
Experience or strong interest in building AI-driven capabilities into product strategy and requirements, and comfort using AI tools for product work such as requirements drafting, data analysis, and reporting.
Familiarity with software development lifecycle processes, such as agile processes.
Proficiency with technologies used in day-to-day work, such as Excel, Balsamiq, Tableau, Python, or SQL.
Firm grasp of data and technical architecture principles and best practices.

Nice To Haves

Experience in healthcare, nursing education, higher education, clinical simulation, or learning technology.

Responsibilities

Interact frequently with customers and generate customer requirements.
Anticipate customer needs and prioritize them for the organization.
Analyze market activity, including competitive announcements and events, and predict short-term market changes and their product implications.
Balance customer expectations with the commercial viability of the product.
Gather customer, market, sales, revenue, and other data to address business problems and inform solutions.
Make trade-off decisions between potential product capabilities and quantitatively evaluate product hypotheses, including A/B testing for interactive products.
Manage day-to-day product issues and generate ideas from product data insights.
Support go-to-market strategy by communicating customer requirements and timelines to stakeholders.
Assist with launch plans in coordination with external customer-facing teams such as marketing and sales.
Answer sales and customer questions about feature function, pricing, packaging, value proposition, and competition.
Provide Train-the-Trainer sessions for market rollout and assist with sales demonstration and customer-event collateral.
Define milestones, outcomes, and deliverables for go-to-market and product strategy planning.
Solve customer issues through product features that achieve business goals and metrics.
Develop a deep understanding of the feature area and create prototypes.
Participate in product discovery for new product development and manage portions of the product lifecycle.
Determine strategic product vision and priorities for a feature area and champion future product direction.
Use competitive analysis to inform product direction and strategy.
Understand, formulate, and budget operating costs required to deliver revenues.
Create product development plans, including opportunity assessments and business cases.
Consider high-level technical approaches when prioritizing functionality.