Product Mgr II

RELX•Philadelphia, PA

About The Position

The Product Manager II owns one or more product features and leads project execution. This role owns product development plans and represents feature areas within a cross-functional team, proposing new feature ideas that address customer pain points or needs based on a deep, firsthand understanding of customers. The Product Manager prioritizes and communicates production customer issues and defects using relevant data to support timely resolution, and leads demonstrations for key stakeholders at program milestones. The role focuses on customer needs, data-driven product decisions, go-to-market planning, product delivery and development, product strategy and commercial considerations, and technical collaboration. It includes shaping feature direction, managing portions of the product lifecycle, supporting launches and market rollout, and using technical and analytical tools to guide product work.

Requirements

4–6 years of experience in product management, business analysis, implementation, customer success, or a related role.
Experience working with software products, SaaS platforms, data products, or technology-enabled services.
Comfort with technical concepts such as APIs, data structures, analytics, integrations, and software development workflows.
Experience creating product documentation, requirements, user stories, process flows, or other artifacts supporting delivery and adoption.
Strong collaboration and communication skills, including the ability to build trusted relationships across engineering, design, sales, customer success, and external customer teams.
Comfort working where priorities may evolve and problems may not have clearly defined solutions.
Experience or strong interest in incorporating AI-driven capabilities into product strategy and requirements, and comfort using AI tools for product work such as requirements drafting, data analysis, and reporting.

Nice To Haves

Experience in healthcare, nursing education, higher education, clinical simulation, or learning technology is a plus but not required.

Responsibilities

Interact frequently with customers and generate customer requirements.
Anticipate customer needs and prioritize them for the organization.
Analyze market developments, including competitive announcements and events, and assess their implications for the product.
Gather data from customers, market analysis, sales, and revenue sources to inform business and product decisions.
Make trade-off decisions between potential product capabilities and quantitatively evaluate product hypotheses, including A/B testing for interactive products.
Manage day-to-day product issues and generate product ideas from data insights.
Support go-to-market strategy by communicating customer requirements and timelines to stakeholders.
Assist with launch plans in coordination with customer-facing teams such as marketing and sales.
Answer sales and customer questions about feature functionality, pricing, packaging, value proposition, and competition.
Deliver train-the-trainer sessions to support operations during market rollout.
Assist with sales demonstration and customer-event collateral.
Define milestones, outcomes, and deliverables during go-to-market and product strategy planning.
Solve customer issues through product features that achieve business goals and metrics.
Develop prototypes and participate in product discovery for new product development.
Manage portions of the product lifecycle and work with software development life cycles, including agile processes.
Determine strategic product vision and priorities for a feature area and champion future product direction.
Use competitive analysis to inform product direction and strategy.
Formulate and budget operating costs required to deliver revenues.
Create product development plans, including opportunity assessments and business cases.
Consider high-level technical approaches when prioritizing functionality.
Use relevant technologies and apply data and technical architecture principles and best practices.
Lead project execution and product development planning for owned feature areas.
Prioritize and communicate production customer issues and defects based on relevant data.
Lead demonstrations for key stakeholders at program milestones.