Service Manager

JX Enterprises • Indianapolis, IN

22d

About The Position

JX Enterprises is seeking a Service Manager in Indianapolis, Indiana, to lead a local team in a collaborative, fast-paced service environment. The role focuses on supporting team members, maintaining service standards, managing resources, improving operations, and cultivating positive customer experiences. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Salary is $77,600–$97,000 per year, depending on experience.

JX Enterprises is a third-generation, family-owned company with over 50 years of history, more than 30 locations, and over 1,200 employees. The company describes its culture as centered on honoring commitments, creating positive experiences, lifelong learning, pioneering spirit, and good stewardship, and notes its community giving through the employee-driven JX Gives Back Family Foundation.

Requirements

• High school diploma or equivalent.
• At least 5 years of relevant experience in a service setting, including supervisory experience.
• Prior experience working as a Service Technician.
• Demonstrated conflict-resolution skills.
• Valid driver’s license; CDL required or ability to obtain one.
• Demonstrated leadership capabilities and expertise in employee development.
• Excellent customer service, communication, and multitasking skills.
• Intermediate computer skills, including Google apps and computer-generated business systems.
• Curious mindset, strong integrity, pioneering spirit, and passion for continuous professional development.
• Ability to occasionally sit, drive, use foot controls and a personal computer, lift up to 100 pounds, work in high or precarious places, and work with chemicals requiring PPE and/or ventilation.
• Close vision, distance vision, and ability to adjust focus.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Lead with integrity, communicate openly, empower team members, provide feedback, and treat people with respect.
• Set and enforce standards, conduct audits, and foster improvement.
• Seek customer feedback, exceed expectations, address concerns, and anticipate customer needs.
• Use technology effectively while multitasking, adapting, and managing time.
• Manage time, labor, equipment, and materials efficiently.
• Drive continuous improvement.
• Recruit qualified candidates in collaboration with Human Resources.
• Work closely with team members and leadership to cultivate positive customer experiences.
• Perform other duties and responsibilities as assigned to support the business.

Benefits

• Competitive compensation package designed to support health, financial future, and overall well-being.
• Employee-driven JX Gives Back Family Foundation supporting local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED