Service Manager

W.W.Williams Company • Auburn, WA

12d

About The Position

As a Service Manager at W.W. Williams, you will lead, monitor, and direct service processes to promote shop efficiency and quality customer satisfaction. You will organize workflow to meet or exceed customer expectations, arrange work to accomplish departmental objectives, and ensure repair orders are completed accurately and on time. You will plan, staff, and evaluate departmental priorities so technicians work cohesively and remain accountable for assigned tasks. You will also maintain schedules to support timely completion of installations and service work, promote a safe work environment, and comply with regulatory requirements and reporting processes.

Requirements

• Associate degree from a two-year college or technical school, or two years of related experience and/or training, or an equivalent combination of education and experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Deliver exceptional service by focusing on quality and customer service standards, analyzing and resolving customer service issues, identifying trends, and recommending systems and improvements.
• Assign parts and labor costs correctly for customer invoicing and warranty processes.
• Maintain staff by training employees and maintaining a safe, secure, and engaged work environment while developing personal growth opportunities.
• Develop staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; and developing, coordinating, and administering policies, procedures, and productivity standards.
• Organize workflow and arrange work to accomplish departmental objectives, ensuring repair orders are completed accurately and on time.
• Plan, staff, and evaluate departmental priorities so technicians work cohesively and are accountable for assigned tasks.
• Maintain schedules to support timely completion of installations and service work.
• Promote a safe work environment and comply with regulatory requirements and reporting processes.

Benefits

• 8 paid holidays and 1 paid wellness day
• Paid time off
• Employee referral bonus program
• Medical, dental, and vision insurance
• 401(k) with a company match
• Company-paid training
• Growth and leadership opportunities
• Competitive wages and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree