Service Manager

Human Resources Team•New Orleans, LA

21d•Onsite

About The Position

Impact Fire Services is hiring a Service Manager to manage service operations at its assigned location and/or division. The position supervises Superintendents and/or Technicians and works to meet the financial, operational, and customer-satisfaction goals established by the District General Manager. It is a local operations management position responsible for effective division operations and supervision of technical and administrative personnel. The manager is accountable for customer satisfaction, a safe working environment, and ensuring personnel are properly trained. The position is based at the New Orleans, Louisiana district office.

Requirements

Possess any licensing and certification required by national, state, and local codes.
At least 3 years of related operational management experience in the fire protection industry or commercial customer service business.
NICET or equivalent training from manufacturers or institutions.
Working knowledge of NFPA 72.
Established knowledge of Impact Fire Services’ product lines and services.
Competency with Microsoft Office Suite and ability to learn the company’s information systems applications quickly.
Well-developed interviewing and hiring skills.
Strong written and verbal communication skills.
Ability to work flexible hours, including weekends, to meet customer requirements.
Willingness to travel out of town, including overnight lodging.
Demonstrated high level of customer service.
Strong organizational skills, positive attitude, and ability to learn quickly.
Valid driver’s license and driving record that meets company requirements.
Successful completion of a drug test and pre-employment background screening; MVR checks are required for all driving positions.

Nice To Haves

Industry licensing or certification of competency with fire alarms and commercial sprinkler systems.

Responsibilities

Work with the General Manager and other managers to develop financial and operational goals.
Ensure effective division operations and personnel efficiency.
Establish productivity goals for technical and administrative personnel that align with the division’s tactical priorities.
Meet assigned monthly revenue and cost-control goals and address budgetary deficiencies.
Lead technical and administrative personnel in providing a high level of customer service.
Learn and ensure compliance with applicable industry codes.
Protect company assets.
Perform other tasks assigned by the General Manager or Managing Member.
Ensure a safe working environment for technical personnel and ensure personnel are properly trained.

Benefits

Competitive compensation, paid weekly every Friday.
Career advancement opportunities.
Healthcare, dental, vision, and life insurance.
Paid time off and holidays.
Company-paid short- and long-term disability.
Immediate vesting in the company 401(k) match.
Shared Ownership Program monetary bonus for full-time employees, aligned with the company’s long-term success.
Guidance and support from managers.
Collaborative culture and environment.
Training opportunities with company reimbursement upon achieving required licensing.
Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions.