Service Manager

Terminix•Pensacola, FL

22d

About The Position

The Service Manager oversees technician recruiting, hiring, training, coaching, development, and accountability to improve technician success and retention and ensure service quality and customer retention. The role is responsible for key outcomes including customer satisfaction and retention, technician retention and staffing levels, team safety, route completion, schedule efficiency, sales growth, and service cost control. The position may periodically fill in on customer appointments to address temporary staffing gaps and requires travel throughout assigned territories.

Requirements

Adept at problem solving and identifying practical solutions.
Ability to effectively lead and motivate others.
Good aptitude for basic/intermediate math for sales and service calculations.
Strong verbal, written, and presentation communication skills.
Ability to build rapport easily and establish trust with customers and employees.
High school diploma or GED.
Maintain licenses and certificates required by federal, state, and/or local regulations.
Maintain a valid driver’s license.
Ability to work flexible hours, including some evenings and weekends, a rotating on-call schedule, and extended 50–60-hour weeks during peak season.
Ability to travel up to 100% of the time within assigned territories.

Responsibilities

Oversee ongoing technician training, coaching, development, and accountability to maximize technician success and retention.
Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
Review and evaluate technician performance through ride-alongs and audits.
Respond diligently and compassionately to customer concerns.
Fill in periodically on customer appointments to help close temporary staffing gaps.
Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
Ensure safety standards are met or exceeded and operations comply with applicable regulations.
Monitor and maintain inventory levels of pest, termite control, and home services products.
Support customer satisfaction and retention, technician retention, staffing-budget performance, team safety, route completion, schedule efficiency, sales growth, and service cost control.

Benefits

Professional growth opportunities and promotion from within.
Training and development programs.
Tuition reimbursement for full-time colleagues.
Medical, dental, vision, disability, and life insurance, plus other health benefits.
Benefits enrollment immediately upon hire for full-time colleagues, with benefits starting on day one.
401(k) retirement plan with company-matching contributions.
Vacation days and sick days.
Company-paid holidays and floating holidays.
Competitive pay; some roles offer performance incentives.
Workplace prioritization of health, safety, and flexibility.