Service Manager

Pomp's Tire Service • Bridgeton, MO

22d • $50,000 - $75,000

About The Position

Pomp’s Tire Service is seeking a Service Manager to support daily operations and work directly with customers to schedule service needs. The role includes diagnosing tire issues, coordinating and supporting service employees, maintaining workflow and production, and assisting with inventory and customer account follow-up. The position may provide opportunities for career development and advancement within the company.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and ability to pass a pre-employment driver’s file check.
• Ability to read and accurately verify work order details.
• Ability to maintain confidentiality of personal and business information.
• Exceptional communication skills and ability to engage effectively with internal and external customers and co-workers.
• Ability to regularly lift, carry, or move up to 50 pounds and occasionally lift, push, or move 100 pounds.

Nice To Haves

• Experience in management and sales is preferred.
• Previous experience in the tire industry is strongly preferred.
• Familiarity with the MaddenCo software system is a plus.

Responsibilities

• Diagnose tire issues and recommend effective solutions.
• Handle incoming calls and respond promptly to customer inquiries.
• Delegate tasks to service employees to maintain workflow and efficiency.
• Support inventory management to ensure proper stock levels.
• Assist in the shop to help maintain production levels.
• Follow up on past-due accounts to ensure timely payments.
• Ensure service employees receive proper training and development.
• Maintain a clean and organized workspace.
• Perform additional duties as assigned by the manager.

Benefits

• Medical, dental, and vision insurance available at affordable rates.
• Supplemental insurance options, including life, short- and long-term disability, critical illness, accident, death and dismemberment, and hospital indemnity insurance.
• 401(k) with company match.
• Paid holidays, sick time, vacation, and special “Happy Days” for life events, available from day one.
• Employee discounts on company products.
• Career growth opportunities, including skill development and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED