Service Sales Manager

Peak Technologies

About The Position

Peak Technologies is seeking a Service Sales Manager to maintain and cultivate client relationships and support satisfaction with the company’s products and services. The role requires understanding client needs, addressing concerns, and coordinating with internal teams to deliver solutions. The position serves as a liaison between clients and the company, providing customer service while supporting client retention and growth opportunities. The role works with internal and external customers and does not require supervision of direct or indirect reports. It involves taking accountability for business target delivery and decision-making, along with using business and technical understanding to help turn a broader vision into results. The primary language used in daily operations is English; other primary company languages include Spanish, French, and Dutch. The position includes the physical activities and lifting requirements listed in the job description.

Requirements

Bachelor's degree in business administration, marketing, or a related field, or equivalent work experience.
Experience in customer service, account management, or sales; experience in a technology or service-oriented industry is preferred.
Excellent communication and interpersonal skills, including the ability to build rapport and trust with clients.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong organizational and time-management skills.
Ability to read and interpret documents, procedure manuals, and correspondence, and to speak effectively with individuals and groups.

Responsibilities

Build and maintain strong relationships with assigned clients.
Serve as the primary point of contact for client inquiries, requests, and concerns.
Understand client needs and objectives to address their requirements.
Collaborate with sales, technical support, operations, and other internal teams to resolve client issues in a timely and satisfactory manner.
Identify opportunities to upsell or cross-sell products and services to existing clients.
Monitor client accounts, track usage, and analyze data for trends and opportunities to improve.
Develop and implement strategies to enhance client satisfaction and loyalty.
Provide management with regular updates and reports on client interactions, feedback, and satisfaction.
Stay informed about industry trends, competitor activities, and market developments.
Participate in training sessions and workshops to improve product knowledge and customer service skills.
Read and interpret documents, procedure manuals, and internal and external correspondence.
Speak effectively with individuals and groups, including external customers and employees at various organizational levels.
Take accountability and responsibility for business target delivery and decision-making.