Service Sales Manager

Peak Technologies•Charleston, SC

About The Position

The Service Sales Manager maintains and cultivates client relationships to ensure satisfaction with the company’s products and services. The role serves as a liaison between clients and the company, understanding client needs, addressing concerns, coordinating internal teams to deliver solutions, and supporting retention and growth opportunities. The position is accountable for business target delivery and decision-making. It requires business and technical awareness, a broader strategic perspective, and the ability to turn that vision into action. The role does not require supervision of direct or indirect reports. Working relationships include internal and external customers. Typical performance targets include sustained excellence in project and process delivery, ongoing improvement in delivery efficiency, and step-change improvements in safety, quality, and/or cost. English is the primary language used in daily operations; additional primary company languages include Spanish, French, and Dutch. The role requires reading and interpreting documents, procedure manuals, and correspondence, and communicating effectively with external customers and employees at various organizational levels.

Requirements

Bachelor’s degree in business administration, marketing, or a related field, or equivalent work experience.
Proven experience in customer service, account management, or sales, preferably in a technology or service-oriented industry.
Proven experience in consultative selling and managed services.
Proven experience managing Statements of Work (SOW) and Master Service Agreements (MSA).
Excellent communication and interpersonal skills, including the ability to build rapport and trust with clients.
Strong problem-solving abilities and attention to detail.
Ability to work effectively independently and as part of a team.
Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong organizational and time-management skills.
Ability to read and interpret documents, procedure manuals, and correspondence, and to speak effectively with customers and employees at different organizational levels.

Responsibilities

Build and maintain strong relationships with assigned clients.
Serve as the primary point of contact for client inquiries, requests, and concerns.
Understand client needs and objectives and address their requirements.
Collaborate with sales, technical support, operations, and other internal teams to resolve client issues in a timely and satisfactory manner.
Identify opportunities to upsell or cross-sell products and services to existing clients.
Monitor client accounts, track usage, and analyze data to identify trends and opportunities for improvement.
Develop and implement strategies to enhance client satisfaction and loyalty.
Provide management with regular updates and reports regarding client interactions, feedback, and satisfaction levels.
Stay informed about industry trends, competitor activities, and market developments.
Participate in training sessions and workshops to enhance product knowledge and customer service skills.
Take accountability and responsibility for business target delivery and decision-making.