Service Sales Manager

Peak Technologies • Las Vegas, NV

3d

About The Position

The Service Sales Manager maintains and cultivates client relationships to support satisfaction with the company’s products and services. The role serves as a liaison between clients and the company, addressing client needs and concerns and coordinating with internal teams to deliver solutions. It also supports client retention and growth through service, account monitoring, and sales opportunities.

The position is accountable for sustained excellence in project and process delivery, delivery efficiency with continuous improvement, and step-change innovation in safety, quality, and/or cost. English is the primary language used in daily operations; Spanish, French, and Dutch are also listed as primary company languages. The role does not supervise direct or indirect reports and requires accountability for business target delivery and decision-making.

Requirements

• Bachelor’s degree in business administration, marketing, or a related field, or equivalent work experience.
• Proven experience in customer service, account management, or sales, preferably in a technology or service-oriented industry.
• Proven experience in consultative selling and managed services.
• Proven experience managing Statements of Work (SOW) and Master Service Agreements (MSA).
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively independently and as part of a team.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to read and interpret documents, procedure manuals, and correspondence and to speak effectively with customers and employees.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and objectives and address their requirements.
• Collaborate with sales, technical support, and operations teams to resolve client issues promptly and satisfactorily.
• Identify opportunities to upsell or cross-sell products and services to existing clients.
• Monitor client accounts, track usage, and analyze data to identify trends and opportunities for improvement.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Provide management with regular updates and reports about client interactions, feedback, and satisfaction levels.
• Stay informed about industry trends, competitor activities, and market developments.
• Participate in training sessions and workshops to improve product knowledge and customer service skills.
• Read and interpret documents, procedure manuals, and correspondence from internal and external sources.
• Speak effectively with external customers and employees at various organizational levels, individually and in groups.
• Take accountability and responsibility for business target delivery and decision-making.

What This Job Offers

• Job Type: Full-time