Service Manager

Bridgestone • Redwood City, CA

22d

About The Position

The Service Manager combines in-depth automotive repair knowledge with strong people skills to manage customer relationships and serve as a liaison between technicians and customers. The role selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. It also supports efficient store operations, customer satisfaction and retention, and sales growth.

Requirements

• High school diploma or equivalent.
• At least 4 years of automotive service technical experience.
• At least 1 year of service manager or service writer experience.
• Problem-solving skills for customer complaints.
• Ability to manage inventory, scheduling, equipment maintenance, and related tasks.
• Ability to lead and coach others.
• Strong teammate, customer-service, and communication skills.
• Ability to successfully recruit and select technicians according to store requirements.
• Willingness to continue education and stay current with automotive repair issues.
• Valid automotive driver's license maintained at all times to test-drive customers' vehicles.

Nice To Haves

• Two-year degree or equivalent.

Responsibilities

• Assign and schedule work duties for auto service staff according to individual skill levels.
• Serve customers' automotive service needs.
• Oversee hiring and training of an effective auto service team and work to maintain high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
• Act as the primary contact for customer inquiries, feedback, and concerns, using interpersonal skills and automotive expertise to build customer relationships and loyalty.
• Manage operational tasks including paperwork, customer interactions, financial transactions, and compliance with company policies and standards.
• Drive sales through customer interactions, vehicle inspections, and communication between the front and back of the shop.
• Provide insights to the front of the shop to support product and service sales and revenue generation.
• Assist with purchasing parts, materials, and equipment.
• Test-drive customers' vehicles as needed.

Benefits

• Medical, dental, and vision coverage starting on day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.
• Performance incentives.
• Formal training and regular mentorship.
• Professional development resources.
• Community involvement opportunities.
• Competitive healthcare packages for full-time and part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED