Service Product Manager

Munters • Amesbury, MA

3d • Hybrid

About The Position

Munters AirTech Services is expanding its peace-of-mind service solutions for customers. The Service Product Manager is responsible for understanding customer needs, developing and improving service offerings, and bringing them to market across the Americas. The role combines customer and market insight, product development, commercialization, and lifecycle management to ensure the Service portfolio creates customer value and supports profitable growth.

The position works closely with customers and teams across Sales, Field Service, Engineering, Product Management, Operations, Marketing, Finance, IT, and global Service. It can be based in North America, preferably near Amesbury, Massachusetts. The role supports Munters’ climate-control and dehumidification services, which help customers improve efficiency, maintain production continuity, and optimize equipment performance.

Requirements

• At least 5 years of relevant experience, plus a bachelor’s degree in Engineering, Business, or a related field, or equivalent work experience.
• Experience in Product Management, Service Operations, technical B2B Sales, or a related industrial role.
• Strong commercial understanding and customer focus, with the ability to translate market needs into business opportunities.
• Technical aptitude and ability to develop strong knowledge of assigned products and services.
• Self-motivated and organized, with the ability to independently drive projects and initiatives from concept to implementation.
• Strong communication and relationship-building skills, including the ability to influence stakeholders, navigate competing priorities, and drive results across cross-functional teams.
• Fluent in English.

Nice To Haves

• Experience in HVAC or related industries.
• Additional language skills.

Responsibilities

• Develop and manage the Americas Service portfolio and roadmap to increase customer value and support profitable growth.
• Engage with customers, Sales, and Service teams to understand pain points, unmet needs, market trends, and opportunities, translating insights into service concepts and portfolio enhancements.
• Develop service products and offerings, including business cases, value propositions, pricing strategies, and go-to-market plans; secure stakeholder buy-in and drive implementation.
• Identify opportunities across the installed base, including upgrades, spare parts, lifecycle services, digital solutions, and service opportunities for new equipment.
• Contribute Service requirements to new equipment development projects so aftermarket and lifecycle opportunities are considered early.
• Manage assigned service products throughout their lifecycle, including pricing, documentation, product maintenance, performance monitoring, and continuous improvement.
• Support Sales and Field Service in commercializing and rolling out new services through training, sales enablement, and early commercial support.
• Collaborate across regional and global teams to develop, launch, and improve service offerings.

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance plans
• Flexible work schedule
• Generous vacation and paid time off
• 401K retirement savings plan with employer matching
• Professional development opportunities, including tuition reimbursement and conference attendance
• Company-sponsored social events and team-building activities
• State-of-the-art equipment and tools to support your work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level