Service Product Manager
About The Position
The Service Product Manager is responsible for understanding customer needs, developing and improving service offerings, and bringing those offerings successfully to market across the Americas. The role combines customer and market insight, product development, commercialization, and lifecycle management to ensure the Service portfolio creates value for customers while supporting profitable growth. The position works closely with customers and teams across Sales, Field Service, Engineering, Product Management, Operations, Marketing, Finance, IT, and global Service. It can be based in North America, preferably near Amesbury, Massachusetts. Munters AirTech Services provides service solutions drawing on expertise in dehumidification, humidification, and climate control to improve customer efficiency, production continuity, and equipment performance.
Requirements
- At least 5 years of relevant experience and a bachelor's degree in Engineering, Business, or a related field, or equivalent work experience.
- Experience in Product Management, Service Operations, technical B2B Sales, or a related industrial role.
- Strong commercial understanding and customer focus, with the ability to translate market needs into business opportunities.
- Technical aptitude and ability to develop strong knowledge of assigned products and services.
- Self-motivated and organized, with the ability to independently drive projects and initiatives from concept through implementation.
- Strong communication and relationship-building skills, including the ability to influence stakeholders, navigate competing priorities, and drive results across cross-functional teams.
- Fluency in English.
Nice To Haves
- Experience in HVAC or related industries.
- Additional language skills.
Responsibilities
- Develop and manage the Americas Service portfolio and roadmap to increase customer value and support profitable growth.
- Engage with customers, Sales, and Service teams to understand customer pain points, unmet needs, market trends, and opportunities, and translate insights into service concepts and portfolio enhancements.
- Develop new products and service offerings, including business cases, value propositions, pricing strategies, and go-to-market plans; secure stakeholder support and drive implementation.
- Identify opportunities across the installed base, including upgrades, spare parts, lifecycle services, digital solutions, and service opportunities for new equipment.
- Contribute Service requirements to new equipment development projects so aftermarket and lifecycle opportunities are considered early.
- Manage assigned service products throughout their lifecycle, including pricing, documentation, product maintenance, performance monitoring, and continuous improvement.
- Support Sales and Field Service during commercialization and rollout of new services through training, sales enablement, and early commercial support.
- Collaborate across regional and global teams to develop, launch, and improve service offerings.
Benefits
- Competitive salary.
- Comprehensive health insurance.
- Dental insurance.
- Vision insurance.
- Flexible work schedule.
- Generous vacation and paid time off.
- 401(k) retirement savings plan with employer matching.
- Professional development opportunities, including tuition reimbursement and conference attendance.
- Company-sponsored social events and team-building activities.
- State-of-the-art equipment and tools to support the work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
