Manager, Field Service - Colorado Springs, CO

Military Spouse Corporate Career Network•Colorado Springs, CO

4d•Onsite

About The Position

Rivian is seeking an experienced Service Operations Manager to lead local field service operations. The role calls for strong initiative, a deep understanding of service processes, leadership skills, and cross-team collaboration. The successful candidate will take a customer-first approach and adapt creatively and flexibly to ambiguous and unexpected situations. The manager oversees financial and operational performance, customer experience, inventory, staffing, and team development. They work with internal and external partners to improve service operations, develop accountable site leadership, and maintain safe, clean, and organized service practices. The position may involve regular interaction with customers and their families, third-party affiliates, and suppliers at Rivian facilities, on mobile service routes, or at community outreach events. The posting states the role is on-site unless otherwise specified. The listed salary range is for applicants based in the Illinois (Chicago Metro) area; the posting does not provide a Colorado-specific range. The successful candidate may be eligible for annual performance, bonus, and equity awards.

Requirements

Bachelor's degree or equivalent work experience.
Ability to make a direct impact on scalability in a complex organization.
Ability to manage remote service teams effectively and drive people performance.
Excellent verbal and written communication skills.
Outstanding planning and organizational skills, with a focus on operational excellence.
Detail-oriented, with strong analytical and interpersonal skills.
High-level administrative experience, including advanced computer skills in Microsoft Office.
Professionalism, flexibility, discretion, judgment, diplomacy, and tact.
Ability to adapt to multiple priorities, organize workload, and meet deadlines.
Knowledge of automotive equipment and servicing methods.
Valid driver's license and clean driving record.
Experience leading an automotive or high-tech, team-oriented, fast-paced work environment.
Strong understanding of written and spoken English.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.

Nice To Haves

Automotive technical skills.
Automotive repair knowledge.
Willingness and flexibility to travel as needed.
Experience working in start-up environments.
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational standards, and Visual Management standards.

Responsibilities

Manage P&L, Work in Progress (WIP), and customer experience measured by Net Promoter Score (NPS).
Lead local operations with a hands-on, servant-leadership approach.
Develop, assess, communicate, and administer programs and processes in compliance with Rivian's objectives.
Manage and take accountability for reconciling high-value inventory.
Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams.
Partner with cross-functional teams to implement and continuously improve field service operations.
Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties.
Build a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors.
Lead hiring, performance management, and employee development planning.
Foster an inclusive Rivian culture and maintain high team morale.
Ensure safe service business practices and processes are established.
Promote Rivian's standards for safety, cleanliness, and organization.
Develop and maintain processes to track and report Service Center KPIs.
Guide and develop site leadership, including through the RIV EXCEL process, and establish accountability so operational goals are met across shifts and departments.
Interact as needed with customers and their families, third-party affiliates, and suppliers at Rivian facilities, on mobile service routes, or at community outreach events.