Shop Manager - Colorado Springs, CO

Dutch Bros•Colorado Springs, CO

About The Position

The Shop Manager drives the shop’s success by meeting labor and sales targets set by the Regional Shop Manager and Regional Operator. The manager leads by example, trains and develops the crew, and ensures compliance with building, health, and Dutch culture standards. The role also supports employees in identifying and pursuing their individual goals. The Shop Manager oversees shop employees and operations, including hiring, onboarding, training, coaching, corrective action, and terminations. They ensure the shop is prepared to serve customers, meets quality assurance standards, follows sound business practices, maintains appropriate staffing and schedules, and communicates company initiatives and operational needs to the crew and regional leadership.

Requirements

Must be at least 18 years old.
Must have Dutch Bros Shop Lead experience.
Must have had no disciplinary action in the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Must have the desire to become an Operator.
Must obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Must complete, pass, and maintain required certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
Must pass a standard background check and, if applicable, an MVR check.
Must have a valid driver’s license; driving may be required when necessary.
Must be available to work a minimum of 37 hours per week.
Must be available for a flexible, changing schedule that may include early mornings, evenings, and weekends.
Must demonstrate the stated leadership expectations, including commitment, discipline, patience, presence, and intentionality.

Responsibilities

Drive shop success by meeting labor and sales targets set by the Regional Shop Manager and Regional Operator.
Lead by example and provide training as needed.
Follow and maintain building, health, Dutch culture, and other company standards.
Oversee shop employees, including onboarding, hiring, training, coaching, corrective action, and terminations.
Ensure the shop is prepared to serve customers each day and meets all quality assurance standards.
Maintain business practices and targets, including labor, cost of goods, and customer experience scores.
Ensure appropriate staffing and create and post shop schedules.
Lead, inspire, and develop crew members, modeling and meeting expectations for positions under the manager’s supervision.
Attend or host shop leadership and monthly shop meetings as determined by leadership.
Communicate upcoming specials, promotions, standard changes, and company-wide goals and initiatives to the crew.
Communicate with the Regional Shop Manager and/or Regional Operator and help identify and address issues such as maintenance needs.
Act as a good teammate and role model, and follow company policies and procedures in the Employee Handbook.
Demonstrate the leadership expectations for Broista, Shift Lead, and Shop Lead roles, as well as Shop Manager expectations.
Perform other duties as assigned.

Benefits

Free Dutch Bros swag
Free coffee under the Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after 1 year of employment
Education Benefit Program after 1 year of employment
Employer-paid medical, dental, and vision insurance
Sick time, as applicable by state law
Paid time off
Parental leave, eligible after 1 year of employment
Cell phone stipend of $100 per month
Six paid holidays per year
Qualifying candidates may be eligible for relocation compensation; the amount varies based on relocation distance and other variables.