Service Manager Jobs

About The Position

Requirements

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.
• Ability to solve practical problems and interpret instructions across a variety of situations with limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
• Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
• Ability to lead and develop a team while building a collaborative, customer-focused store culture.
• Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Complete a pre-employment drug screen.

Nice To Haves

• Two or more years of similar or related work experience.

Responsibilities

• Provide prompt, friendly customer service and make customers’ visits positive.
• Lead by example and foster positive employee relations, teamwork, friendliness, and accountability.
• Plan, prepare, and adjust work schedules; assign employees to duties; and follow up on task completion.
• Supervise and coordinate store employees across all areas in the Department Manager’s absence, or perform work at any job level as necessary.
• Ensure proper customer service throughout the store and address customer issues promptly and professionally.
• Train employees in store policies, department procedures, and job duties, and provide ongoing education on policy and procedure updates.
• Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
• Train employees on safety procedures, help maintain a safe and healthy work environment, and complete customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
• Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
• Compile, store, retrieve, and understand managerial information, including sales and inventory reports and advertising and display projections.
• Review personnel records for completeness and accuracy and understand the basics of the payroll system.
• Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
• Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
• Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
• Follow Hy-Vee policies and store guidelines.
• Report to work as scheduled and on time.