Senior Client Service Manager - Commercial Lines
About The Position
Gallagher is seeking a Senior Client Service Manager to join its Commercial team. The role leads efforts to deliver exceptional client service and innovative insurance solutions, working with senior leaders, clients, and colleagues to build relationships, resolve complex challenges, and add value. The position includes shaping strategy, mentoring team members, managing complex renewals, identifying growth opportunities, and helping ensure clients receive tailored solutions. It also involves guiding the team, supporting collaboration and service excellence, and managing multiple priorities to meet client expectations.
Requirements
- Bachelor's degree and at least 5 years of client service and/or claims management experience, or a high school degree/GED and at least 10 years of client service and/or claims management experience.
- Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- Ability and desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- Collaborative mindset and ability to work with teams across Gallagher.
Responsibilities
- Lead the renewal process and strategy for complex accounts, overseeing the compilation of client information and needs analysis and helping deliver timely, tailored solutions.
- Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and coverage lines.
- Build and maintain strong relationships with clients and carrier partners through timely responses and quality customer service.
- Provide strategic guidance to the team on client risk management needs through consultative conversations and innovative strategies.
- Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
- Conduct regular audits to ensure regulatory compliance and maintain high service standards.
- Oversee the accuracy and management of client and policy data using Gallagher systems.
- Use Gallagher technology to enhance productivity, streamline processes, and deliver quality results.
- Manage multiple priorities and ensure tasks are completed on time and meet client expectations.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- A collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
