Commercial Lines, Client Service Manager II
About The Position
Gallagher is building a talent pipeline for future senior-level Commercial Client Service Manager opportunities. Although the role is not currently open, it may be fully remote, and Gallagher welcomes connecting with strong candidates for future needs. The Client Service Manager works with clients and colleagues to provide exceptional service and tailored insurance solutions, build strong relationships, address challenges, and ensure internal and external interactions add value. The role supports and leads efforts to deliver high-quality client solutions, manage renewals, mentor team members, meet client needs, and uphold compliance standards.
Requirements
- Bachelor’s degree and at least 3 years of client service and/or claims management experience, or a high school diploma/GED and at least 8 years of client service and/or claims management experience.
- Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- Ability and desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- Collaborative mindset and ability to work with teams across Gallagher.
Responsibilities
- Manage the renewal process by gathering client information, analyzing needs, and helping deliver timely, tailored solutions.
- Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and coverage lines.
- Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
- Help the team address clients’ risk management needs through consultative conversations and personalized strategies.
- Conduct regular audits to ensure regulatory compliance and maintain high service standards.
- Maintain accurate, current client and policy data in Gallagher’s systems.
- Use Gallagher technology to improve productivity, streamline processes, and deliver quality results.
- Manage multiple priorities and complete tasks on time in line with client expectations.
- Mentor team members.
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support well-being
- Career development opportunities and ongoing learning
- Collaborative, people-first culture with accessible leadership
- Opportunity to do meaningful work with global reach and local impact
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What This Job Offers
Job Type
Full-time
Career Level
Senior
