Commercial Lines, Client Service Manager II
About The Position
Gallagher is building a talent pipeline for future senior-level Commercial Client Service Manager opportunities. Although the role is not currently open, Gallagher welcomes connections with qualified candidates for upcoming needs. The position may be hybrid at Gallagher office locations. The Client Service Manager II works with clients and colleagues to provide exceptional service and tailored insurance solutions. The role supports and leads efforts to meet client needs, manage renewals, uphold compliance standards, build client and carrier relationships, and help team members grow. It also involves maintaining accurate client and policy information and using Gallagher technology to improve productivity and service quality.
Requirements
- Bachelor's degree and at least 3 years of client service and/or claims management experience, or a high school diploma/GED and at least 8 years of client service and/or claims management experience.
- Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- Desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- Collaborative mindset and ability to work with teams across Gallagher.
Responsibilities
- Manage renewals by gathering client information, analyzing client needs, and helping deliver timely, tailored solutions.
- Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and lines of coverage.
- Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
- Help the team address client risk-management needs through consultative conversations and personalized strategies.
- Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and supporting professional growth.
- Conduct regular audits to ensure regulatory compliance and maintain high service standards.
- Maintain accurate and up-to-date client and policy data using Gallagher systems.
- Use Gallagher technology to enhance productivity, streamline processes, and deliver quality results.
- Manage multiple priorities so tasks are completed on time and meet client expectations.
Benefits
- Competitive compensation.
- Comprehensive benefits programs designed to support well-being.
- Career development opportunities and ongoing learning.
- Collaborative, people-first culture with accessible leadership.
- Opportunity to do meaningful work with global reach and local impact.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
