Associate Commercial Lines Client Service Manager

Gallagher • Denver, CO

1d • Hybrid

About The Position

Gallagher is seeking a Property and Casualty licensed Associate Commercial Lines Client Service Manager to join its Commercial Lines Team in Denver, Colorado. The role focuses on managing surety client relationships, delivering responsive service and tailored solutions, supporting client risk-management needs, and helping retain and grow existing business. The position also involves mentoring junior team members, maintaining compliance and accurate client records, and using Gallagher technology to improve productivity and service quality.

The successful candidate will work collaboratively with colleagues and clients, manage shifting priorities, and ensure work is completed on time and to client expectations. Gallagher describes its culture as team-oriented and guided by integrity, curiosity, professional growth, and a commitment to doing the right thing.

Requirements

• Bachelor’s degree and at least 1 year of client service management experience, or a high school diploma/GED and at least 3 years of client service management experience.
• Property and Casualty Insurance License, or willingness to obtain one within 60 days with Gallagher’s support.
• Proficiency in EPIC agency management system and Microsoft Office.
• Ability and desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

• Manage surety client bond files, prepare bid bonds, and execute final bonds.
• Manage renewals by compiling information, analyzing client needs, and delivering tailored solutions that ensure appropriate coverage.
• Build and maintain client relationships through timely responses and strong customer service.
• Support the team in addressing client risk-management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Maintain accurate, up-to-date client and policy data in Gallagher’s systems and perform audits.
• Use Gallagher technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and supporting professional growth.
• Manage multiple priorities and complete tasks on time while meeting client expectations.
• Help secure existing business and explore opportunities to provide additional services.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level