Commercial Lines Client Service Manager

Higginbotham • Franklin, TN

21h • Onsite

About The Position

The Commercial Lines Client Service Manager assists producers and clients in maintaining commercial lines insurance coverage. The role processes and invoices policies, endorsements, audits, and cancellations, and provides technical support to Marketing Executives and Producers. This is an in-office position at the Branson, Missouri office.

Requirements

• An active Property and Casualty license is required; the company will help the candidate obtain licensure if needed.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to lift 25 pounds.
• Ability to repeatedly use sight to read documents and computer screens; hearing and speech to communicate by telephone and in person; and hands for keyboarding, writing, and 10-key use.
• Ability to walk, bend, sit, reach, and stretch in all directions.

Nice To Haves

• Two years of experience in property and casualty servicing is preferred.
• Applied Epic experience is preferred; knowledge of a similar Account Management System (AMS) is acceptable.

Responsibilities

• Prepare endorsement requests for submission to insurance carriers.
• Follow up on receipt of endorsements to existing policies.
• Process endorsements, including invoicing and delivery to clients.
• Process audits, including verifying rates, exposures, and prior premiums.
• Handle and process cancellations and billing issues.
• Communicate with staff and clients to gather information needed for policy changes.
• Know and adhere to agency procedures.
• Provide technical support to Marketing Executives and Producers as needed.
• Establish and maintain relationships with internal and external clients.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• 401(k).
• Equity incentive plan.
• Supplemental benefits for physical, emotional, and financial wellbeing.
• Employee Wellness Program.
• Company-paid holidays and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed