Client Service Manager - Commercial Lines

Gallagher • Hanover, MD

2d • Remote

About The Position

At Gallagher, the Client Service Manager works within the Commercial team to help clients navigate insurance needs and build lasting relationships through responsive service. The role supports day-to-day account needs, delivers tailored insurance solutions, and helps resolve client challenges. It also provides opportunities to develop expertise and contribute in a collaborative environment that encourages learning, development, and knowledge sharing.

The Client Service Manager leads efforts to deliver high-quality client solutions, manages renewals and account needs, supports risk management strategies, mentors team members, and ensures compliance and accurate policy data. Gallagher describes its culture as collaborative, people-first, inclusive, and grounded in teamwork and integrity.

Requirements

• Bachelor’s degree and at least 3 years of client service and/or claims management experience, or a high school degree/GED and at least 8 years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

• Manage the renewal process by gathering client information, analyzing client needs, and helping deliver timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
• Help the team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities and complete tasks on time while meeting client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level