Service Manager

Hy-Vee•Sioux Falls, SD

15d•Onsite

About The Position

The Service Manager supervises and coordinates employees across store departments to help ensure smooth store operations and prompt, friendly customer service. The role leads by example, manages schedules and assignments, handles customer concerns, oversees merchandising and compliance, and supports store needs as they arise. The Service Manager also trains and develops employees, monitors performance, helps maintain a safe work environment, handles store and personnel information with discretion, and supports operational and cost-control decisions. The role reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director.

Requirements

High school diploma or equivalent experience required.
Two or more years of similar or related work experience preferred.
Ability to solve practical problems and interpret instructions across a variety of situations with limited standardization.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages accurately.
Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Complete a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and make customers’ visits positive.
Lead by example and foster positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign employees to duties; and follow up on task completion.
Supervise and coordinate store employees across all areas in the Department Manager’s absence, or perform work at any job level as necessary.
Ensure proper customer service throughout the store and address customer issues promptly and professionally.
Train employees in store policies, department procedures, and job duties, and provide ongoing education on policy and procedure updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on safety procedures, help maintain a safe and healthy work environment, and complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial information, including sales and inventory reports and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.