General Manager - Service

ACP Organization•Los Angeles, CA

15d•$130,000 - $170,000

About The Position

The Plumbing General Manager – Service leads the service department responsible for installing, repairing, and maintaining plumbing in commercial buildings. The role works closely with service and installation technicians, dispatch personnel, other managers, customers, vendors, and suppliers to support customer satisfaction and departmental goals. As a senior company representative, the manager communicates job and project status and requirements, oversees daily operations, and supports the department’s quality, safety, training, and profitability.

Requirements

At least five years of plumbing management-related experience.
In-depth knowledge and understanding of plumbing trades.
Ability to read, interpret, use, and train others on manuals, schematics, and control circuits related to plumbing systems.
Technical aptitude, knowledge of local codes, and ability to use available resources to find solutions.
Excellent leadership skills to enhance team productivity and work standards.
Excellent verbal and written communication skills and strong conflict-management skills.
Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments.
Knowledge of common office applications such as MS Word, Excel, and Outlook, and general software navigation.
Strong personal desire for improvement and ability to motivate technicians to improve.
Personable and presentable, with the ability to instill pride of workmanship in oneself and others.
Valid driver’s license with a clean driving record and background.
Willingness and ability to work a non-standard schedule, including nights, weekends, and holidays as required.
Willingness to submit to a background check and drug test before employment.
Willingness to submit to an MVR report; the stated baseline standard is no DUIs or more than two points on a driving record.

Responsibilities

Schedule, direct, and provide technical support to technicians to meet service demands and customer expectations.
Interview, hire, and train technicians to meet workload demands and company or customer requirements.
Supervise technicians performing equipment repair, installation, start-up, operation, and related duties.
Review technicians’ work for quality, established standards, techniques, and safety; recommend improvements to quality and productivity.
Conduct performance appraisals and reviews, and set improvement goals for technicians.
Establish and maintain training programs covering current service techniques and safety procedures.
Conduct individual and group meetings for training, evaluation, communication, and departmental safety or informational updates.
Coordinate with dispatch on technician scheduling by skill level, efficiency, and training requirements; report daily project details, estimated completion time, labor hours, and parts or materials used.
Communicate with vendors and factory personnel about warranty matters, product recalls, operational problems, premature failures, and other product or equipment issues.
Develop and monitor departmental budgets, goals, and objectives to support profitability.
Review work orders, invoices, and time reports for accuracy, timely cash flow, and minimal accounts receivable.
Specify and ensure timely ordering of parts needed to meet work deadlines.
Ensure technicians follow company and department policies.
Oversee assigned service vehicles, ensuring they are maintained, operated, and used according to company policy, are in acceptable working condition, and carry adequate parts and materials inventory.
Keep current with product training, coordinate technician training, and maintain training records to support proficiency in preventive maintenance, start-up, troubleshooting, and repair.
Generate sales leads, promote and develop maintenance and service agreements, and estimate and prepare bids for contract projects or work.
Manage larger installation, start-up, and commissioning projects, including coordinating technicians or installing contractors, conducting pre-start-up inspections, and completing equipment turnover to the owner.
Work with other departmental managers to achieve company and departmental goals and objectives.
Perform other tasks and responsibilities required to maintain efficient department operations.