Monarch - Service Manager

Maple Hospitality Group•Dallas, TX

About The Position

The Service Manager at Monarch, part of Maple Hospitality Group, helps deliver high-quality food and service while supporting restaurant operations in a fast-paced environment. The role works with the management, accounting, and chef teams to improve revenue and spending, report expenditures, maintain restaurant-specific standard operating procedures, recruit and train hourly staff, and support the restaurant’s in-house training program. The Service Manager participates in weekly manager meetings and helps ensure customer satisfaction by auditing menu items and communicating with guests during service. The position is responsible for maintaining a safe, secure, and healthy work environment; responding to guest complaints and requests; following up to ensure guest satisfaction; and adjusting music, lighting, temperature, and other environmental elements to maintain the appropriate atmosphere. The Service Manager communicates with guests, staff, and other departments, stays informed about restaurant industry trends and competition, and performs other duties as requested.

Requirements

At least 2 years of management experience.
High-volume restaurant experience.
Strong written and verbal communication skills.
Strong passion and dedication to food, beverage, and service.
Polished, professional, and energetic approach to floor management.
Ability to work well in a systems-driven environment.
Basic knowledge of MS Office and common restaurant systems and software.
Ability to adapt and abide by company policies and values.
Attention to detail and commitment to quality.
Ability to move about freely and lift up to 25 lbs.
Ability to remain stationary in a seated position for extended periods.
Ability to stand and/or walk for extended periods.
Professional appearance.

Responsibilities

Collaborate with the management team to develop solutions that increase revenue and reduce spending.
Work with accounting personnel to report expenditures.
Collaborate on restaurant-specific standard operating procedures (SOPs).
Recruit hourly staff and ensure they are trained to perform their duties and understand company culture.
Cultivate the in-house training program for hourly positions and ensure knowledge retention.
Prepare for and participate in weekly manager meetings.
Work with the chef team to support customer satisfaction by auditing menu items and communicating with guests during service.
Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems.
Communicate effectively and genuinely with guests, staff members, and other departments.
Respond promptly and professionally to guest complaints and requests, and follow up to ensure guest satisfaction.
Adjust the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere.
Track emerging restaurant industry trends, maintain industry knowledge and personal networks, and stay current with press publications and articles.
Perform other duties as requested.