Monarch - Assistant General Manager
About The Position
Maple Hospitality Group is hiring an Assistant General Manager for Monarch Restaurant in Dallas, Texas. The role supports the General Manager in achieving company goals and overseeing restaurant operations, including guest satisfaction, food quality, staff development, purchasing and inventory, and financial performance. The Assistant General Manager manages and develops Floor Managers, participates in weekly manager and executive meetings, and helps recruit and train staff to meet the company’s service and performance expectations. The position helps maintain a safe, secure, and healthy workplace by enforcing sanitation procedures and complying with health and legal regulations. It also involves maintaining the restaurant’s atmosphere, keeping informed about industry and competitor trends, and collaborating with accounting and finance personnel to monitor expenditures and financial goals. The ideal candidate is an experienced, polished hospitality leader who can make sound decisions, communicate effectively, and stay organized in a fast-paced, high-volume environment.
Requirements
- At least 3 years of managerial experience in a high-volume, upscale restaurant or hospitality establishment.
- Warm, hospitable, guest-focused personality, with the ability to identify and build relationships with important investors and VIP clients.
- Experience with P&L and COGS and a history of interaction with accounting personnel.
- Ability to collaborate with the Finance department to establish and maintain proper financial goals.
- Excellent leadership skills in staffing, managing, and leading front-of-house staff and managers.
- Ability to think on your feet and make important decisions with minimal supervision.
- Ability to communicate and relay information effectively to staff and the General Manager.
- Polished professional who takes pride in their appearance.
- Ability to maintain composure and stay organized in a fast-paced, high-volume environment.
- Adaptability and flexibility with changing software technologies and operations processes.
Responsibilities
- Resolve customer and employee complaints.
- Assist the General Manager in accomplishing company goals, completing assigned tasks, responding to new requests, and finding opportunities to add value.
- Manage and develop Floor Managers.
- Participate in weekly manager and executive meetings.
- Audit menu items and deliver exceptional customer service to maintain food quality and customer satisfaction.
- Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems.
- Adjust the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere.
- Track emerging restaurant-industry trends, develop professional networks, and keep up with press publications and articles.
- Assist the General Manager with oversight of managers’ purchasing and inventory activities, including price and contract negotiation, preferred supplier lists, usage reports, variance analysis, and corrective actions.
- Recruit exceptional staff and ensure they are trained to perform their duties to high standards and understand the company culture.
- Assist the General Manager and accounting personnel in reviewing and monitoring expenditures against budget limitations and improving performance.
Benefits
- Opportunities for growth, travel, and continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
