Monarch - Service Manager

MAPLE HOSPITALITY GROUP•Dallas, TX

About The Position

The Service Manager at Monarch Restaurant collaborates with the management team to improve revenue and control spending, coordinates with accounting on expenditure reporting, and contributes to restaurant-specific standard operating procedures. The role recruits and trains hourly employees, develops the in-house training program, and works with the chef team to support customer satisfaction through menu audits and guest engagement during service. The Service Manager helps maintain a safe, secure, and healthy workplace by enforcing sanitation procedures and complying with health and legal regulations. The role communicates with guests, staff, and other departments; responds to guest requests and complaints; and follows up to ensure guest satisfaction. It also adjusts music, lighting, temperature, and other environmental details to maintain the appropriate atmosphere, while keeping current with restaurant-industry trends and competition. The position participates in weekly manager meetings and performs other duties as requested.

Requirements

At least 2 years of management experience.
High-volume restaurant experience.
Strong written and verbal communication skills.
Strong passion and dedication to food, beverage, and service.
Polished, professional, and energetic approach to floor management.
Ability to work well in a systems-driven environment.
Basic knowledge of MS Office and common restaurant systems and software.
Ability to adapt and abide by company policies and values.
Attention to detail and commitment to quality.
Ability to move about freely and lift up to 25 lbs.
Ability to remain stationary in a seated position for extended periods.
Ability to stand and/or walk for extended periods.
Must present a professional appearance.

Responsibilities

Collaborate with the management team to develop solutions that increase revenue and reduce spending.
Work with accounting personnel to report expenditures.
Contribute regularly to restaurant-specific standard operating procedures (SOPs).
Recruit hourly staff and ensure they are trained to perform their duties to a high standard and understand company culture.
Develop the in-house training program for hourly positions and ensure employees retain what they learn.
Prepare for and participate in weekly manager meetings.
Work with the chef team to support customer satisfaction by auditing menu items and communicating with guests during service.
Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation procedures, complying with health and legal regulations, and maintaining security systems.
Communicate effectively and genuinely with guests, staff members, and other departments.
Respond promptly and professionally to guest complaints and requests, and follow up to ensure guest satisfaction.
Adjust music, lighting, temperature, and other environmental details as needed to maintain the appropriate atmosphere.
Track restaurant-industry trends, competition, networks, and press publications to build industry knowledge.
Perform other duties as requested.