Monarch - Assistant General Manager

Maple Hospitality Group•Dallas, TX

About The Position

Maple Hospitality Group is seeking an Assistant General Manager for Monarch. The role supports the General Manager in achieving company goals and managing restaurant operations, while helping deliver high-quality food and exceptional guest service. The Assistant General Manager manages and develops Floor Managers, participates in weekly manager and executive meetings, and may take on additional responsibilities assigned by the General Manager. The position helps maintain a safe, healthy, and secure workplace; uphold sanitation and legal standards; and create an appropriate guest atmosphere by adjusting music, lighting, and temperature. It also supports purchasing, inventory, supplier relationships, budgeting, and financial performance, and recruits and trains staff to meet company standards and understand its culture. The role requires a guest-focused leader who can make decisions and remain organized in a fast-paced, high-volume restaurant environment.

Requirements

At least 3 years of managerial experience in a high-volume, upscale restaurant or hospitality establishment.
Warm, hospitable, guest-focused personality and ability to build relationships with investors and VIP clients.
Experience with profit and loss (P&L) and cost of goods sold (COGS), including interaction with accounting personnel.
Ability to collaborate with the Finance department to set and maintain financial goals.
Excellent leadership skills in staffing, managing, and leading front-of-house staff and managers.
Ability to make important decisions with minimal supervision and think on one's feet.
Effective communication skills and ability to relay information to staff and the General Manager.
Polished, professional appearance.
Ability to maintain composure and stay organized in a fast-paced, high-volume work environment.
Adaptability and flexibility with changing software technologies and operational processes.

Responsibilities

Resolve customer and employee complaints.
Assist the General Manager with company goals and assigned tasks, take on new requests, and identify opportunities to add value.
Manage and develop Floor Managers.
Participate in weekly manager and executive meetings.
Audit menu items and provide exceptional customer service to support food quality and customer satisfaction.
Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation procedures, complying with health and legal regulations, and maintaining security systems.
Adjust the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere.
Track restaurant industry trends, build professional networks, and stay informed through press publications and articles.
Assist the General Manager in overseeing managers' purchasing and inventory activities, including negotiating prices and contracts, developing preferred supplier lists, reviewing usage reports, analyzing variances, and taking corrective action.
Recruit and train staff to perform their duties above expectations and understand the company culture.
Assist the General Manager and accounting personnel in reviewing and monitoring expenditures against budget limitations and improving performance.