Monarch - Assistant General Manager

MONARCH RESTAURANT•Dallas, TX

About The Position

The Assistant General Manager supports the General Manager in achieving company goals and takes on assigned tasks and additional requests as needed. The role manages and develops Floor Managers, participates in weekly Manager and Executive meetings, and helps oversee purchasing, inventory, supplier relationships, expenditures, and financial performance. The Assistant General Manager helps ensure excellent food quality and customer satisfaction, resolves customer and employee complaints, maintains a safe and healthy workplace, and recruits and trains staff to meet the company’s service standards and culture. The position also helps maintain the restaurant’s atmosphere and stays informed about competitors and trends in the restaurant industry.

Requirements

Three years of managerial experience in a high-volume, upscale restaurant or hospitality establishment.
Warm, hospitable, guest-focused personality, with the ability to identify and build relationships with important investors and VIP clients.
Experience with P&L and COGS and a history of interaction with accounting personnel.
Ability to collaborate with the Finance department to set and maintain appropriate financial goals.
Excellent leadership skills in staffing, managing, and leading front-of-house staff and managers.
Ability to think on your feet and make important decisions with minimal supervision.
Ability to communicate effectively and relay information to staff and the General Manager.
Polished professional who takes pride in their appearance.
Ability to maintain composure and stay organized in a fast-paced, high-volume working environment.
Adaptive and flexible with changing software technologies and operational processes.

Responsibilities

Resolve customer and employee complaints.
Assist the General Manager in accomplishing company goals by completing assigned tasks, responding to new requests, and identifying opportunities to add value.
Manage and develop Floor Managers.
Participate in weekly Manager and Executive meetings.
Audit menu items and deliver exceptional customer service to ensure food quality and customer satisfaction.
Establish and enforce sanitation standards and procedures, comply with health and legal regulations, and maintain security systems to support a safe, secure, and healthy working environment.
Adjust the environment, music, lighting, and temperature to maintain the appropriate atmosphere.
Track emerging restaurant industry trends, build professional networks, and stay current on press publications and articles.
Help oversee managers’ purchasing and inventory activities, including negotiating prices and contracts, developing preferred supplier lists, reviewing usage reports, analyzing variances, and taking corrective action.
Recruit exceptional staff and ensure they are properly trained and understand the company culture.
Assist the General Manager and accounting personnel in reviewing and monitoring expenditures against budget limitations and improving performance.