Monarch - Service Manager

MONARCH RESTAURANT•Dallas, TX

1d•Onsite

About The Position

The Service Manager at Monarch, part of Maple Hospitality Group, helps lead restaurant operations and deliver high-quality food, beverage, and guest service. The role works with the management, accounting, and chef teams on revenue and spending, expenditures, restaurant procedures, staff recruitment and training, and customer satisfaction. The Service Manager also helps maintain a safe and healthy workplace, responds to guest concerns, and supports the restaurant’s atmosphere and service standards. The position is based in Dallas, Texas, and is listed as full-time.

Requirements

At least 2 years of management experience.
High-volume restaurant experience.
Strong written and verbal communication skills.
Strong passion and dedication to food, beverage, and service.
Polished, professional, and energetic approach to floor management.
Ability to work well in a systems-driven environment.
Basic knowledge of MS Office and common restaurant systems and software.
Ability to adapt and abide by company policies and values.
Attention to detail and commitment to quality.
Ability to move about freely and lift up to 25 pounds.
Ability to remain seated and stationary for extended periods.
Ability to stand and/or walk for extended periods.
Professional appearance.

Responsibilities

Collaborate with the management team to develop solutions that increase revenue and reduce spending.
Work with accounting personnel to report expenditures.
Collaborate regularly on restaurant-specific standard operating procedures.
Recruit hourly staff and ensure they are trained to perform their duties and understand company culture.
Develop the restaurant’s in-house training program for hourly positions and ensure staff retain their knowledge.
Prepare for and participate in weekly manager meetings.
Work with the chef team to support customer satisfaction by auditing menu items and communicating with guests during service.
Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems.
Communicate effectively and genuinely with guests, staff members, and other departments.
Maintain a friendly, caring, and professional demeanor in a fast-paced environment.
Respond promptly and professionally to guest complaints and requests, and follow up to ensure guest satisfaction.
Adjust the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere.
Track restaurant industry trends, build professional networks, and stay informed through press publications and articles.
Perform other duties as requested.