Production Manager - Snow Management/Landscape Maintenance

East Coast Facilities - Baltimore Service Center•Glen Burnie, MD

About The Position

The Production Manager - Snow Management/Landscape Maintenance oversees assigned field workers, fleet and resources, and recurring or project-based work production. The role may oversee 3–5 Crew Leaders and their crew members, and may also lead assigned Field Supervisors, who can assist with overseeing production. A Senior Production Manager may be assigned additional crews. The position reports to the designated Operations Manager or Director of Operations at a Service Center. Core responsibilities include planning, scheduling, dispatching, in-field training, supervision and development, quality control, productivity, and direct cost management. The manager works with the Operations Manager to schedule production, coordinates materials and supplies, supervises field work, manages job budgets, maintains safety and quality standards, and supports sales, recruiting, training, and employee development. The role requires written and oral English communication, a valid driver’s license and driving record meeting company underwriting standards, and the ability to pass required security background checks. Travel within the local market and occasionally to other Service Centers or corporate offices for training may be required. Long working hours may be required during emergencies, urgent responses, or winter weather storm management operations.

Requirements

Proficiency in English.
Valid driver’s license and driving record that meet company underwriting standards.
Ability to pass security background checks that meet company underwriting standards.
Ability to occasionally lift and/or move up to 60 pounds.
Ability to work long hours during emergency, urgent-response, or winter-weather storm management operations.

Responsibilities

Work with the Operations Manager to schedule production on the team calendar.
Source, pick up, and deliver materials to Service Centers or job sites.
Purchase supplies and materials according to purchasing guidelines using a company purchasing card or requisition system.
Print and deliver work tickets to assigned Crew Leaders.
Close production tickets in Omnia-SDS and review job-costing reports.
Be present for Egress and assist with execution of the ECF Egress Standard.
Dispatch assigned crews and coordinate with other Production Managers or the Operations Manager to address equipment or personnel shortfalls.
Supervise field crews and manage production, job-hour budgets, and material budgets.
Maintain field safety, production, and quality guidelines.
Ensure fleet is maintained and operated safely, and report and schedule essential repairs in a timely manner.
Ensure assigned fleet, personnel uniforms and grooming, facility cleanliness, and job sites meet corporate professional-image standards.
Complete required paperwork and reports for management.
Communicate with clients when appropriate, provide production updates, receive client requests, and relay requests to the Operations Manager.
Perform quality-control audits and identify project opportunities for customers.
Assist with estimating and takeoffs for proposals as requested by leadership.
Prepare estimates and proposals as requested by leadership.
Present proposals to customers as requested by leadership.
Attend client meetings with Account Executives or leadership when required.
Conduct interviews, screen and hire field workers as directed by leadership.
Assist with employee orientation.
Train Crew Leaders and Crew Members in technical skills, safety, and soft skills in the field.
Administer applicable disciplinary protocols for subordinates.
Attend and support specialized training courses for field personnel.
Help employees build their careers.