SERVICE DISTRICT MANAGER

Micro Center • Dallas, TX

1d

About The Position

Micro Center is seeking a Service District Manager to lead service and repair departments across 7 to 10 stores. The role leads the Knowledge Managers who run each store’s Service department and, through them, the technicians and service associates serving customers. It is a senior position reporting to the Vice President, Retail Services at corporate headquarters and partnering with General Managers and sales District Managers. The position is accountable for a Service division spanning 30 stores nationwide, with the mandate to build a strong service district and improve the customer experience.

The Service District Manager owns customer satisfaction and NPS, technician productivity and quality, service revenue and profit, leadership development and succession planning, data-led performance management, staffing and culture, and partnership with store, sales, and Home Office teams. Success in the first year includes measurable gains in NPS and productivity in every district store, profitable service sales growth, strong and accountable Knowledge Managers, consistent data-backed performance conversations, and a district others can learn from.

Requirements

• 7 or more years of progressive leadership in service, repair, or technical operations, including 3 or more years leading managers across multiple locations.
• Track record of improving customer satisfaction or NPS and technician or labor productivity at scale.
• Strong analytical skills, including the ability to work from raw data to identify root causes and make clear recommendations.
• Proven ability to coach, develop, and hold managers accountable, including making difficult people decisions.
• Excellent communication and presentation skills, with credibility from the store floor to senior leadership.
• Willingness to travel extensively, with domestic travel up to 75%.
• Must be located near one of the Micro Center stores.

Nice To Haves

• Hands-on technical background in PC, electronics, or device repair, or experience leading technicians.
• High-volume retail or big-box experience and experience selling protection plans or service contracts.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own NPS and customer satisfaction across the district; analyze customer feedback, identify root causes of complaints and escalations, and ensure stores resolve problems in the store in the customer’s best interest.
• Drive technician labor productivity, turnaround time, and same-day diagnosis; set performance standards, coach to them, and address underperformance.
• Grow service sales, protection-plan attachment, and complete-solution selling while managing the district budget, labor, and scheduling to meet profit goals.
• Hire, develop, and when necessary move Knowledge Managers and supervisors; set objectives, provide feedback, and build a succession pipeline for every store.
• Use daily operating reports and comparable-store benchmarking to identify gaps, determine causes, and develop actionable plans.
• Build trusted relationships with General Managers and sales District Managers; visit stores regularly, travel with sales leaders, and participate in district-wide business reviews.
• Maintain staffing levels, onboard new hires through training, and foster a team environment that recognizes strong performance.
• Partner with Finance, HR, Merchandising, and Customer Relations to carry out company programs and planning cycles.

Benefits

• Medical, dental, and vision coverage for regular full-time associates.
• Competitive employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education savings opportunities.
• Paid time off for regular associates.
• 401(k) retirement plan with company match.
• Industry-leading vendor and company training.
• Career growth and advancement opportunities across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed