District Service Manager Minnesota

Yamaha Motor Corporation, USA•Cypress, CA

1d•Remote

About The Position

Yamaha is seeking a District Service Manager to provide technical support in assigned geographical areas of Minnesota to retail customers, Yamaha Outboard, Waverunner, and Sport Boat dealers, and OEM boat builders. The position may also provide support outside its assigned geographic area and must be able to address complex technical issues at all levels. This is a remote position requiring approximately 75% travel, with trips away from home lasting up to two weeks at a time. The role works with minimum supervision and makes independent decisions to support customers, dealers, and OEM boat dealers and improve client relationships.

Requirements

Associate degree, preferably in Marine Technology, or equivalent Marine industry service certifications.
Minimum 3–5 years of Marine industry service experience troubleshooting and repairing outboard engines.
Minimum 2–3 years of experience rigging and maintaining boat fuel and electrical systems; this experience may overlap with service experience.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Excellent record of providing superior customer service on technical issues at a dealership, another Yamaha Motor Corporation division, or a boat builder.
Proven administrative skills and ability to use business software.
Good writing skills.
Ability to consistently lift, carry, push, and pull up to 50 pounds and perform physically demanding tasks.
Ability to travel approximately 75% of the time and be away from home for up to two weeks at a time.

Responsibilities

Provide counsel to retail customers through assigned customer relation visits and to Yamaha Marine dealers through assigned technical visits; perform Call Center Duty for all Marine products as needed.
Support dealer operations through consistent communication by phone, email, text, and scheduled visits.
Train new Marine dealers in Yamaha business operations and processes, including system books and libraries.
Plan and execute mini clinics and dealer development visits; review reports and recommend ways to improve dealer performance.
Complete timely Yamaha Customer Relationship Management System (YCRMS) reports, monthly reports, and market information reports concerning service issues.
Work with District Marketing Managers to improve the dealer network by coordinating assigned boat shows and responding to unassigned inquiries.
Develop and deliver product information presentations and lead seminars.
Provide technical support for corporate displays at boat shows, OEM events, fishing tournaments, and other events as required.
Manage a business travel budget and maintain accurate expense documentation.
Maintain company-issued vehicles, equipment, and Yamaha supplies.
Make independent decisions to support retail customers, Yamaha dealers, and OEM boat dealers and improve client relationships.