SERVICE DISTRICT MANAGER

Micro Center•Denver, CO

3h•$90,000 - $125,000

About The Position

Micro Center is seeking a Service District Manager to lead the service and repair departments across 7 to 10 stores. The role leads the Knowledge Managers who run each store’s Service department and, through them, the technicians and service associates responsible for customer service and repairs. This senior position reports to the Vice President, Retail Services at corporate headquarters and partners with General Managers and sales District Managers. It is one of a small group of leaders accountable for a Service division spanning 30 stores nationwide. The manager owns customer satisfaction and NPS, technician productivity and quality, service revenue and profit, leadership development, staffing, and data-led operations. The role involves regular store visits, extensive domestic travel, partnership with store and sales leadership, and collaboration with Finance, HR, Merchandising, and Customer Relations. Compensation is $90,000–$125,000 plus a quarterly bonus plan.

Requirements

At least 7 years of progressive leadership in service, repair, or technical operations, including at least 3 years leading managers across multiple locations.
A track record of improving customer satisfaction or NPS and technician or labor productivity at scale.
Strong analytical skills, including the ability to work from raw data to identify root causes and make clear recommendations.
Proven ability to coach, develop, and hold managers accountable, including making difficult people decisions.
Excellent communication and presentation skills, with credibility from the store floor to senior leadership.
Willingness to travel extensively, including domestic travel up to 75%.
Must be located near one of the Micro Center stores.

Nice To Haves

Hands-on technical background in PC, electronics, or device repair, or experience leading technicians.
High-volume retail or big-box experience, and experience selling protection plans or service contracts.
Bachelor’s degree or equivalent experience.

Responsibilities

Own NPS and customer satisfaction across the district; review customer feedback, identify causes of complaints and escalations, and ensure stores resolve customer problems appropriately.
Drive technician labor productivity, turnaround time, and same-day diagnosis; establish performance standards, coach employees, and address performance gaps.
Grow service sales, protection-plan attachment, and complete-solution selling while managing district budgets, labor, and scheduling to meet profit goals.
Hire, develop, and, when necessary, move Knowledge Managers and supervisors; set objectives, provide feedback, and build a succession pipeline for each store.
Use daily operating reports and comparable-store benchmarks to identify gaps, determine root causes, and develop action plans.
Build relationships with General Managers and sales District Managers; regularly visit stores, travel with sales leaders, and participate in district-wide business reviews.
Maintain strong staffing, onboard new hires through training, and build a team environment that recognizes strong performance.
Partner with Finance, HR, Merchandising, and Customer Relations to execute company programs and planning cycles.